Citibank Free For Life Credit Cards and MyCard Terms and Conditions

[specialgrange]

Any update from MyCard? I'm in the same boat and had/have the Premier Qantas Card and my annual fee went from $0 to $350! I have a rewards program fee of $49 which I am not disputing. I have also submitted a case with AFCA.

Hi did you receive an email that you'll be charged an annual fee or was it just charged to your account without notification?

 

[x4521]

Hi did you receive an email that you'll be charged an annual fee or was it just charged to your account without notification?

Yes I did, I received the below email on 10/10/2024.

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Dear ABC,

We want to let you know about upcoming changes to your Citi Premier Card account ending in 1234.

A summary of the changes are outlined below, however, the variation notice provides full details of the changes, as they apply to your:

• Financial Table.

What are the changes

Effective 28 November 2024, the following changes will apply:

• The Annual Percentage Rate (APR) that applies to your Retail Purchases will increase from 21.49% to 22.49% p.a. Any unpaid Retail Purchase Balance (including fees and charges) as well as any new Retail Purchases will incur interest at the new rate.

• The APR that applies to your Cash Advances will increase from 22.24% to 22.99% p.a. Any unpaid Cash Advance balance (including fees and charges) as well as any new Cash Advance transactions will incur interest at the new rate.

If you are on a promotional rate, your rate will remain unchanged until your offer has expired.

Effective 28 November 2024, the following change will apply:

• The Annual Primary Cardholder Fee, as set out in your Financial Table, will increase to $350. The fee will apply the next time your Annual Primary Cardholder Fee is due.

The variation notice provides full details of the change, as they apply to your Citi Premier Card.

 

[x4521]

Update - In response to my AFCA complaint MyCard called me and said they could not offer the 'Free for life' promotion for my card but as a gesture of good will for being a loyal customer since 2006 they offerred me a $700 credit which is 2 years worth of annual fees, I also had my annual fee waived for this past renewal by Citi.

To get the $700 I have to accept the resolution to my AFCA case in the system, which I am planning to do,

@hueofwind did you get a similar response/offer?

 

[hueofwind]

Update - In response to my AFCA complaint MyCard called me and said they could not offer the 'Free for life' promotion for my card but as a gesture of good will for being a loyal customer since 2006 they offerred me a $700 credit which is 2 years worth of annual fees, I also had my annual fee waived for this past renewal by Citi.

To get the $700 I have to accept the resolution to my AFCA case in the system, which I am planning to do,

@hueofwind did you get a similar response/offer?

Yes. They offered me a sum of money to close my case but couldn't offer 'Free for life' . I have already accepted their offer.

 

[Hubbins]

They won’t offer more than $1,000 because that is what AFCA charges them to investigate the compliant subject to the outcome.

 

[PortMacquarie]

I have complained this to them via their online chat and requested them to keep the original T&C to waive my annual fee but they declined it. Their customer assistant replied:

"When we migrated to the new MyCard system, some card features and fees changed, and these updates were communicated to all customers in May 2025. Unfortunately, the annual fee on your current card cannot be waived."

This is ridiculous and they are lying! They never communicated with me! All they did was sending an email telling me that the card would be migrated to MyCard with a link to the T&C of MyCard. Actually their MyCard includes several types with different annual fee, including the MyCard Simplicity with Zero fee. They never explicitly told me that my card would be matched to MyCard Rewards which has an annual fee of $199. This is very dodgy! I didn't know my card would be converted to MyCard Rewards until it was migrated to MyCard system in the end of Nov!

I have already submitted a complaint to AFCA for them to investigate such a scandal. Please all of you who are also concerned with this issue join me by filing complaints with AFCA!

Below is the response received via online chat after I told them I had filed an AFCA case.

• Hi xx_XX. This is Japhet from Chat Customer Service. We apologies for the delay. Let me assist you with your concern.
• To answer your query, the standard Annual Fee for MyCard Rewards is $199. Also, no decision has been made to change any rates or fees at this stage. Under our Terms & Conditions, we reserve the right to amend rates and/or fees; however, any changes would be communicated to impacted customers, and we would ensure that the required notice is provided in accordance with current regulations.
• I also understand that you have filed an AFCA case. This is under review and someone from our Complaints Team will contact regarding this concern. Again, we apologise for the inconvenience.

I tried to post a complaint with AFCA but #%^* Safari crashed and I'll give it another try tomorrow - I was almost finished.

Can you please keep us informed of what response you get from AFCA.

I was told fees would be charged early October and I've made a note on my calendar to hunt around for another deal - which unfortunately will be a step down from what we now have.

If anyone finds an appealing alternative, perhaps they can inform us disgruntled customers.

 

[Brissy1]

I was told fees would be charged early October

Well I've been told nothing so I must be ok, continuing having free for life.

 

[oz_mark]

Well I've been told nothing so I must be ok, continuing having free for life.

All I've had is that the rate I am on will continue..

 

[Johnnyaok]

All I've had is that the rate I am on will continue..

"Same here—just wondering if NAB will notify me closer to the expiry/renewal date in 6 months' time.


I've been with Citi (now NAB) for over 30 years. You'd think they'd reward loyal long-term customers like us by upgrading to something like the FFL Prestige card as a thank-you, instead of hitting us with an annual fee's, eh?"