Citibank Free For Life Credit Cards and MyCard Terms and Conditions

[specialgrange]

Any update from MyCard? I'm in the same boat and had/have the Premier Qantas Card and my annual fee went from $0 to $350! I have a rewards program fee of $49 which I am not disputing. I have also submitted a case with AFCA.

Hi did you receive an email that you'll be charged an annual fee or was it just charged to your account without notification?

 

[x4521]

Hi did you receive an email that you'll be charged an annual fee or was it just charged to your account without notification?

Yes I did, I received the below email on 10/10/2024.

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Dear ABC,

We want to let you know about upcoming changes to your Citi Premier Card account ending in 1234.

A summary of the changes are outlined below, however, the variation notice provides full details of the changes, as they apply to your:

• Financial Table.

What are the changes

Effective 28 November 2024, the following changes will apply:

• The Annual Percentage Rate (APR) that applies to your Retail Purchases will increase from 21.49% to 22.49% p.a. Any unpaid Retail Purchase Balance (including fees and charges) as well as any new Retail Purchases will incur interest at the new rate.

• The APR that applies to your Cash Advances will increase from 22.24% to 22.99% p.a. Any unpaid Cash Advance balance (including fees and charges) as well as any new Cash Advance transactions will incur interest at the new rate.

If you are on a promotional rate, your rate will remain unchanged until your offer has expired.

Effective 28 November 2024, the following change will apply:

• The Annual Primary Cardholder Fee, as set out in your Financial Table, will increase to $350. The fee will apply the next time your Annual Primary Cardholder Fee is due.

The variation notice provides full details of the change, as they apply to your Citi Premier Card.

 

[x4521]

Update - In response to my AFCA complaint MyCard called me and said they could not offer the 'Free for life' promotion for my card but as a gesture of good will for being a loyal customer since 2006 they offerred me a $700 credit which is 2 years worth of annual fees, I also had my annual fee waived for this past renewal by Citi.

To get the $700 I have to accept the resolution to my AFCA case in the system, which I am planning to do,

@hueofwind did you get a similar response/offer?

 

[hueofwind]

Update - In response to my AFCA complaint MyCard called me and said they could not offer the 'Free for life' promotion for my card but as a gesture of good will for being a loyal customer since 2006 they offerred me a $700 credit which is 2 years worth of annual fees, I also had my annual fee waived for this past renewal by Citi.

To get the $700 I have to accept the resolution to my AFCA case in the system, which I am planning to do,

@hueofwind did you get a similar response/offer?

Yes. They offered me a sum of money to close my case but couldn't offer 'Free for life' . I have already accepted their offer.