Checking room prior to arrival?

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maaz

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I have read on this forum a couple of times in the past that you can check your room prior to arrival - 24 hrs before arrival - in the HHonors app. Is this the case? We have a night booked next week and I would like to check if i have been upgraded to an Executive room - prior to our arrival at the hotel. I am a Gold HH member and know that I cannot expect an upgrade to Executive. I would however like to know beforehand.
 
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I have read on this forum a couple of times in the past that you can check your room prior to arrival - 24 hrs before arrival - in the HHonors app. Is this the case? We have a night booked next week and I would like to check if i have been upgraded to an Executive room - prior to our arrival at the hotel. I am a Gold HH member and know that I cannot expect an upgrade to Executive. I would however like to know beforehand.

Log on to your HH account and then click on reservations, then click view/edit for the reservation in question and under Room and Plan Selection, it will show what you are currently going to receive. That may be the same as you booked or it may show an upgrade.....good luck!

EDIT: The above description was for the main web site. Pretty similar for the mobile, but you have to go into "Change Room & Plan Selection" to see your current room. I'm not entirely sure if that changes when you get an upgrade but I'm assuming it does.
 
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serfty

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Of course what may be seen there has occasionally been known to change by the time you check in ... but it gives a reasonable guide ...
 

maaz

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Thank you. I have just been in and had a look and it is now showing a Relaxation Suite for our stay. Hopefully it stays!!
 
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Now that sounds like good news. Which hotel out of curiosity? I'd like to know if the relaxation suite also gives a gold access to the lounge. I think it does, but may be hotel dependant.
 

maaz

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Now that sounds like good news. Which hotel out of curiosity? I'd like to know if the relaxation suite also gives a gold access to the lounge. I think it does, but may be hotel dependant.

We are at HOP in Melbourne and enjoying the Relaxation Suite for the whole stay. Yes Relaxation Suite does provide access to Executive Lounge.
 

robd

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Is there a general consensus as to whether to check-in prior to arrival, particularly in relation to room selection?

I have received an email for my stay tomorrow stating that I can check-in now and select available rooms.

I logged on to the HH app, but can't check/edit the booking from there (think I booked MVP rate), so no Nor1's appearing.

Do you get to see which rooms are available before you check-in and if you don't like what's on offer, back out and just check-in upon arrival?
 
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D

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Is there a general consensus as to whether to check-in prior to arrival,

No replies?

For me it's no. Not sure why, but generally (except SYD) I'm happy with what's offered (after all, I usually only book the cellar).
 

robd

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No replies?

For me it's no. Not sure why, but generally (except SYD) I'm happy with what's offered (after all, I usually only book the cellar).

I waited until I arrived to check in.
 

phat-dave

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i always check the reservation via the app or website the morning of check in to see if their night watchman has given any upgrades :D

i never check in online though, always wait until arrival
 
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