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Deleted member 6404
Guest
Hi all
Just wanted to let you know that I had interest charges and some sort of late fee recently on my CC statement from Citibank, when I just came back from OS recently.
Quickly I was on the blower to CB and was told that the charges was for late payment to my CC, as payment was made on a Friday and was not processed till Monday and that was why.
Of course I was very diplomatic and told them that if the interest and late fees was not reversed then I would pay the amount and close my account. Unfortunately being late Saturday evening the CB member couldn't help me but assured me that someone will get in contact with me with in 5 to 7 days coughK I was pissed off but calm lol.
I called back Monday (I cant wait for call backs) and was told that my payment was by Bpay and that the payment can take up to 2 days blah blah blah blah, I have been paying for over 10 years with Bpay on the due date and sometimes it falls on Fridays and have never ever had this problem so why now?
Cut long story short Citibank saw the error in the ways and have reversed the interest and late fees charges, what a a bloody Rort Im sure there are many Banks out there that are racking or should I say robbing there customers of money using this Bpay Friday no processing caper excuse, money for jam and how many customers are copping it.
People, computers don't give a cough if its the weekend or your mums birthday, if the moneys there it will take it out of your account and deposit it to where ever it was instructed to. Don't wear the charges if they wont comply to your request then close the account, I was ready to do so no hesitation what so ever Citi saw the light. Thanks Citibank by the way was a Signature card, hope this story helps others out there.
Cheers
Just wanted to let you know that I had interest charges and some sort of late fee recently on my CC statement from Citibank, when I just came back from OS recently.
Quickly I was on the blower to CB and was told that the charges was for late payment to my CC, as payment was made on a Friday and was not processed till Monday and that was why.
Of course I was very diplomatic and told them that if the interest and late fees was not reversed then I would pay the amount and close my account. Unfortunately being late Saturday evening the CB member couldn't help me but assured me that someone will get in contact with me with in 5 to 7 days coughK I was pissed off but calm lol.
I called back Monday (I cant wait for call backs) and was told that my payment was by Bpay and that the payment can take up to 2 days blah blah blah blah, I have been paying for over 10 years with Bpay on the due date and sometimes it falls on Fridays and have never ever had this problem so why now?
Cut long story short Citibank saw the error in the ways and have reversed the interest and late fees charges, what a a bloody Rort Im sure there are many Banks out there that are racking or should I say robbing there customers of money using this Bpay Friday no processing caper excuse, money for jam and how many customers are copping it.
People, computers don't give a cough if its the weekend or your mums birthday, if the moneys there it will take it out of your account and deposit it to where ever it was instructed to. Don't wear the charges if they wont comply to your request then close the account, I was ready to do so no hesitation what so ever Citi saw the light. Thanks Citibank by the way was a Signature card, hope this story helps others out there.
Cheers