Chauffer Drive and WP Call centre

Discussion in 'Qantas Frequent Flyer Program' started by Ben174, Apr 27, 2014.

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  1. Ben174

    Ben174 Member

    Mar 6, 2011
    297
    33
    Melbourne
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    Have had quite a disappointing experience with QF WP line this past few days. I modified my J QF94 flight from April 24 to April 27, within an hour or so the ticket reissued and i jumped on to book in Chauffer Drive. The option wasnt there, i call the agent and i get "Well thats an online product only so i cant help you, but it looks like the last agent made a mess of your booking so ill clean it up and try again in 24 hours". Little disappointing but i log back on 24 hours later, and still no options for me to book, call WP line and am told "Your within the 48 hour window sorry you miss out" I advise her i was not as in american time i was well outside the 48 hour cut off and should be eligible and get "no your too late sorry", rather than getting angry, i end the call and phone back one last time, finally i get a nice agent, but for the life of her and supposedly her supervisor, there was nothing they could do.

    I have gone ahead now and had my hotel in LA book my chauffer to the airport and have asked amex platinum to book my melb one. Should i be claiming this from Qantas? its pretty disappointing, especially when someone has paid 10k for a ticket almost to get that treatment and for no help to be given to a stated benefit (albeit miniscule in value vs the fare).
     

  2. Quickstatus

    Quickstatus Senior Member

    Oct 13, 2013
    5,891
    2,770
    NSW
    What day did you change the booking

    Great idea the chauffeur drive but its not properly execute and its the little things that piss off a lot of people and waste a lot of time. What is even more galling is that no one takes ownership of the problem.

    qantas has lost a lot of social capital and it really needs to get its execution eve better. i must say its performance overall has improved much but these things just pull it down again.
     
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