Chauffer Drive and WP Call centre | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Chauffer Drive and WP Call centre

Status
Not open for further replies.

Ben174

Member
Joined
Mar 6, 2011
Messages
297
Flights
My Map
Have had quite a disappointing experience with QF WP line this past few days. I modified my J QF94 flight from April 24 to April 27, within an hour or so the ticket reissued and i jumped on to book in Chauffer Drive. The option wasnt there, i call the agent and i get "Well thats an online product only so i cant help you, but it looks like the last agent made a mess of your booking so ill clean it up and try again in 24 hours". Little disappointing but i log back on 24 hours later, and still no options for me to book, call WP line and am told "Your within the 48 hour window sorry you miss out" I advise her i was not as in american time i was well outside the 48 hour cut off and should be eligible and get "no your too late sorry", rather than getting angry, i end the call and phone back one last time, finally i get a nice agent, but for the life of her and supposedly her supervisor, there was nothing they could do.

I have gone ahead now and had my hotel in LA book my chauffer to the airport and have asked amex platinum to book my melb one. Should i be claiming this from Qantas? its pretty disappointing, especially when someone has paid 10k for a ticket almost to get that treatment and for no help to be given to a stated benefit (albeit miniscule in value vs the fare).
 

Quickstatus

AFF Supporter
Joined
Oct 13, 2013
Messages
7,224
What day did you change the booking

Great idea the chauffeur drive but its not properly execute and its the little things that piss off a lot of people and waste a lot of time. What is even more galling is that no one takes ownership of the problem.

qantas has lost a lot of social capital and it really needs to get its execution eve better. i must say its performance overall has improved much but these things just pull it down again.
 
Status
Not open for further replies.

AFF on Air Podcast

  • jb747’s Stellar Career with Qantas – AIR013
    Sat, 15 Jun 2019 03:00:41 AEST
      In this special edition of the podcast, Matt chats to John Bartels (a.k.a. jb747) about his flying career with Qantas, the A380, the QF30 incident, flight training, retirem ...
  • Cheap Virgin Australia Business Class – AIR012
    Sat, 01 Jun 2019 03:05:28 AEST
      Find out how to get cut-price Virgin Australia Business Class tickets by buying and redeeming Etihad Guest miles! This episode also includes some listener Q&A and an interv ...
  • Star Alliance Status – AIR011
    Sat, 18 May 2019 09:39:41 AEST
      Find out how to easily earn Star Alliance Gold status with several different frequent flyer programs! This episode also includes an interview with John Blom, Australia’s ...
  • Premium Economy – AIR010
    Sat, 04 May 2019 00:21:32 AEST
      Premium Economy is a great compromise if you want a more comfortable experience than Economy, without paying for Business or First class airfares! In this episode, AFF’s ...
  • Hyperinflation of Points – AIR009
    Sat, 20 Apr 2019 04:49:59 AEST
      Frequent flyer points are a valuable currency, but they aren’t immune from hyperinflation! In this episode, Matt discusses why frequent flyer points are a terrible long-t ...

Community Statistics

Threads
81,597
Messages
1,884,255
Members
49,491
Latest member
Gaphjam
Top