changes to FF route | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

changes to FF route

Status
Not open for further replies.

vaccav

Junior Member
Joined
Sep 26, 2004
Messages
46
Happy new year to all. I would be grateful to anyone who can help with my first question for 2007:

I am currently half-way through an awards booking to the UK and back. I am in the UK and have decided that, ideally, I would like to route my return through the US instead of through Singapore (where it is currently booked). Qantas have advised that FF awards routings cannot be changed once the trip has commenced.

I assume that I am being told the correct thing by qantas - ie I am not allowed to change the route. Can anyone confirm this ? (I have heard of mistakes being made before).

Many thanks,

vaccav

PS I am looking to re-route as I want to ski in north america. There is very little ski in europe at the moment. Any suggestions on changing my route would be gratefully received.
 

Kiwi Flyer

Senior Member
Joined
Sep 24, 2004
Messages
5,453
That is correct. Once commenced a QFF award cannot be changed at all.
 

serfty

Moderator
Joined
Nov 16, 2004
Messages
40,118
Flights
My Map
Kiwi Flyer said:
That is correct. Once commenced a QFF award cannot be changed at all.
Not quite right, although this used to be the case.

Qantas have relaxed this very slightly in that you are able to change flights/dates after travel has commenced as long as you DO NOT have a "Paper Ticket".

Na Da for any changes requiring ticket re-issue, which includes rerouting such as going be the LOTFAP rather than Asia.

Here's more on this: (From the QFF T&C)
13.7 Changes to Award Flight Tickets
...

13.7.5 Changes made after ticketing or after booking on Jetstar Asia, whether before or after commencement of travel, to flight number or date of travel, without changing:
(a) name or class of travel; or
(b) Segment routing or airline, will incur a Revalidation Fee
(see the Fee Schedule). Changes are not permitted on any Award Flight paper tickets after travel has commenced.
...

13.7.7 No changes requiring ticket reissue will be allowed within 24 hours of departure or once travel has commenced on any Award Flight ticket.
 

Kiwi Flyer

Senior Member
Joined
Sep 24, 2004
Messages
5,453
I stand corrected (thanks), but nonetheless not applicable to the OP.
 
Status
Not open for further replies.

Community Statistics

Threads
80,805
Messages
1,859,171
Members
48,636
Latest member
soosan
Top