CBA Platinum - 24/7 Customer Service | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

CBA Platinum - 24/7 Customer Service

Not open for further replies.


Mar 14, 2004
I have noticed that on the MasterCard website it lists the following "Exemplary Customer Service
As a Platinum MasterCard cardholder, you only have to dial one number to resolve any issue you may have about your card. And you can call 24 hours a day, 7 days a week. "

The is defined as one of the features of any Mastercard Platinum however I can't see that CBA provide this, does anyone know at all?

I have contacted CBA and the operators don't seem to have any idea, best response I have had from the 3 times I tried to confirm the information is to refer it to customer relations.

Any help would be appreciated.

Jun 2, 2004
As meniotned before, lots of the platinum member's benefits has not been introduced by the Australian Bank although the membership fees has been very high, ie. Airport priority pass for the free lounge service, free hire car insurance etc.

In fact, CBA has already been quite generous comparing to CitiBank as they were sucks! Amex has been treating the Amex member as a fool with such a hgh annual fee but limited service (US only charging $395.00 pa with much better offer)!

We might have to see when will the next bank offering Platinum or the Infinite Visa or the World Mastercard before they will get us closer to the world's standard!
Not open for further replies.

AFF on Air Podcast

  • Air Chathams – AIR019
    Sat, 07 Sep 2019 16:41:06 AEST
      With less than two weeks until the upcoming Qantas Frequent Flyer changes, now is the time to make any last-minute Classic Flight Reward bookings! In this episode, Matt ch ...
  • Project Sunrise – AIR018
    Sat, 24 Aug 2019 16:12:31 AEST
      Later this year, Qantas will decide which aircraft it will use to operate non-stop flights from the east coast of Australia to London and New York - a feat it aims to achi ...
  • Choosing a Rewards Program – AIR017
    Sat, 10 Aug 2019 13:32:24 AEST
      If you're new to the world of frequent flyer points - or moving to a new country - it can be difficult to know where to start. In this episode, Matt discusses the consider ...
  • Travel Insurance – AIR016
    Sat, 27 Jul 2019 07:34:12 AEST
      They say that if you can't afford travel insurance, you can't afford to travel! In this episode, Matt chats to James Green about the importance of travel insurance, and wh ...
  • The Qantas Oneworld Award – AIR015
    Sat, 13 Jul 2019 02:07:50 AEST
      Learn how to fly around the world using your Qantas Frequent Flyer points as Matt chats to James Green, an award travel consultant at Frequent Flyer Solutions. This episod ...

Community Statistics

Latest member