Cathay serve wine to 3yr old.

How you mix up water and wine is puzzling.
Yes, but no!

Crew working in the cabin relay drink orders to crew member preparing drinks in the galley.

One crew asks for a white wine. Another asks for water. They go back to serving in the cabin.

When they come back to pick up the drinks, the FA picks up the wrong one.

Depending on the time of day and how the cabin is lit, it could have gone unnoticed.

But the family is OTT in this one.
 
As Loyalty Lobby noted - if it were in the USA there would be a law suit and/or a huge settlement. They said, probably correctly, in most other places (UK, Aust etc) it would be acknowledged as a mistake and no real harm done. Public statements would be made that processes will be reviewed to ensure it cannot happen again. As it was CX, the people involved apparently used every available media platform to get it trending. It is all about maximising compensation. CX will eventually settle it and hope it goes away.
 
So I should go sue the Hungarian restaurant that served me up plonk instead of coke when I was 5 years old ?

Great, now where do I find the phone number
 
As Loyalty Lobby noted - if it were in the USA there would be a law suit and/or a huge settlement. They said, probably correctly, in most other places (UK, Aust etc) it would be acknowledged as a mistake and no real harm done. Public statements would be made that processes will be reviewed to ensure it cannot happen again. As it was CX, the people involved apparently used every available media platform to get it trending. It is all about maximising compensation. CX will eventually settle it and hope it goes away.
Would there be a huge lawsuit in the USA?

I would have thought any action would had to have been brought under the Montreal Convention, which requires injury. Purely emotional stress is not recoverable.
 
My younger brother managed to get through the best part of a 1 litre stein aged 5 at a bowling evening in Austria (probably due to deficient family supervision). He was a bit wobbly but hasn't shown any signs of developmental problems (yet).
I'd be disappointed if the family's lawyers can find a medical expert who would report in favour of the Plaintiff
 
Would there be a huge lawsuit in the USA?

I would have thought any action would had to have been brought under the Montreal Convention, which requires injury. Purely emotional stress is not recoverable.
The problem is they seem to be going down a neurodevelopmental angle. Now who’s to say if this kid doesn’t get into Harvard med when he grows up it’s not because of the wine? Who’s to say he ever would have? I can see an appropriately primed US jury being made to be sympathetic to this. What compensation for that kind of thing? $20-30million maybe? Etc
 
I suspect the child has consumed a similar absolute amount of ethanol to that which is found in ripe bananas, soy sauce or even bread
 
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Wouldn’t it be the parents’ responsibility to watch what their 3-year-old eats and drinks? I couldn’t believe seeing a 3-year-old sitting alone in a separate J seat, away from his parents.
 
Wouldn’t it be the parents’ responsibility to watch what their 3-year-old eats and drinks? I couldn’t believe seeing a 3-year-old sitting alone in a separate J seat, away from his parents.
The seats aren’t that close. Easy for a parent to be distracted for a second while a drink is delivered. Could have been something as simple as the parent taking a mouthful of food.
 

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