Can't select seats on business class award flights

[luxury-lizard]

Booked 2 seats in J for SYD-SIN-MUC confirmed and a WL for a later SYD-SIN flight (to shorten connection time) - now I cannot select seats online the 'button' is greyed out for no apparent reason. This booking was made over the phone as I was changing an existing booking and I could not do this online either. Now I would like to find a workaround to this as I waited in the KF call queue for 2 hours.

 

[bam71]

I wonder if it is due to the WL sector?

 

[leemin]

Still having this issue @luxury-lizard?
I also had the same problem (but for a domestic itinerary) on the weekend. However, it just magically resolved when I went back to check later.
Presume it was some sort of temp website glitch...

 

[luxury-lizard]

Still having this issue @luxury-lizard?
I also had the same problem (but for a domestic itinerary) on the weekend. However, it just magically resolved when I went back to check later.
Presume it was some sort of temp website glitch...

It never sorted itself but I called SQ and changed my flights (again) for confirmed flights for the same itinerary on a different day (so no WL for one alternate flight) - I did not bother asking why I could not assign seats on the previously confirmed fligths - I presume it was due to one flight WL even though 2 were confirmed.

 

[madrooster]

I can confirm SQ MMB doesn't like waitlist segments if trying to select seats. Removing the waitlist segment resolves the issue.