Cancellations and refunds are permited prior to the commencement of any travel.
Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 4,500 Points or $35 charge per guest per booking.
Refunds or re-credit are not permitted once travel has commenced.
Guests who check-in, but do not fly will not be eligible for a refund or credit.
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