Cancelled flight to Dubai

[dav12643ies]

Through Qantas, I booked two return J class flights with my FF points, Perth/Manchester booked on Emirates for July and have just leant from elsewhere that the Perth to Dubai and the return flight Dub/Per have been cancelled (EK423 & EK422) so far Emirates or Qantas have said nothing, and my booking shows that the flights are still running, just wondering if any of members have had this experience and what if anything I can do to get the next best flight, as some of the options could have us waiting in Dubai up to 14 hrs instead of the 2 hrs I had originally.
regards
dav12643ies

 

[UP4014]

Perhaps check with the airliner, where did you hear it of the cancelled flight if not form the carrier themselves?


Matt

 

[RooFlyer]

If it was me, I'd first call Emirates and simply enquire whether the flights are operating.

If they say yes, there's not a lot you can do - although maybe some-one with ExpertFlyer might do a check as well if you can give dates.

Then I'd call Qantas and ask the same question in respect of the award seats. If the flight(s) have been cancelled, ask to be re-seated. It might be difficult with 2 J Award seats and you might be waiting more than 14 hours.

 

[MEL_Traveller]

The cessation of EK's third daily flight to Perth has been reported in several places, and appears on airlineroute.

EK422/423 have been closed for reservation from 6 July.

To the OP - call EK (or QF) and ask what's happened, you should be protected on one of the other two daily flights. As you are being protected on other flights, the distinction between award/revenue seats should be less of an issue.

 

[smit0847]

Try and get re accommodated on their A380 flight - much better J seat than what you were booked on

 

[Jay Cee]

The cessation of EK's third daily flight to Perth has been reported in several places, and appears on airlineroute.

EK422/423 have been closed for reservation from 6 July.

<snip><snip>

I vaguely remember reading this in an email from ABT some 2-3 days ago. Everyone seems to be giving poor ole Perth the run around, cancelling this then that. Soon there will be no flights in or out of Perth if this goes on.

cheers

 

[MEL_Traveller]

I vaguely remember reading this in an email from ABT some 2-3 days ago. Everyone seems to be giving poor ole Perth the run around, cancelling this then that. Soon there will be no flights in or out of Perth if this goes on.

cheers

they're only cancelling one out of their three daily flights!

 

[vitagen]

Opening up Qf or Jq to either fly a 737 or the a320 per-dxb

 

[Captain Halliday]

Opening up Qf or Jq to either fly a 737 or the a320 per-dxb

^cynical hat^ PER-DBX is an international route. That rules out Qantas. ^

 

[Jay Cee]

they're only cancelling one out of their three daily flights!

Thanks for clarifying that. However, is that only just the beginning ?

 

[mannej]

Thanks for clarifying that. However, is that only just the beginning ?

No I wouldn't think so. Not a surprising move with EK bringing the 380 into PER

 

[ozbeachbabe]

Sometimes schedule changes or flight cancellations can be blessings in disguise so like others above have said, I'd get first & call the airline and ask for the A380 flight which has a large capacity of J seats anyway.

The fact that it's an award ticket shouldn't come into play when it comes to reaccommodation you as it's an involuntary cancellation so the new flight doesn't have to have "U" class available or whatever fare bucket your ticket was booked in to begin with.

 

[coolkid101]

Sometimes schedule changes or flight cancellations can be blessings in disguise so like others above have said, I'd get first & call the airline and ask for the A380 flight which has a large capacity of J seats anyway.

The fact that it's an award ticket shouldn't come into play when it comes to reaccommodation you as it's an involuntary cancellation so the new flight doesn't have to have "U" class available or whatever fare bucket your ticket was booked in to begin with.

so in the case of the airline canceling flights is it their responsibility to ensure they rebook you on another even if the booking was made on an award ticket? Can/do they just say "sorry" and expect the passenger to find alternate arrangements themselves?

 

[Pushka]

I was on a CX J award ticket and the flight was cancelled. CX rebooked me on a different day but no offer of accommodation for the extra night. Insurance covered it.

 

[coolkid101]

would the same apply if the award ticket was made through a partner airline? i would think so but am new to all this
so it would be their responsibility to ensure you had a flight back if you had a ticket on their original flight? and if their other flights were full then to find you something else? or change the class of travel? but ultimately one wouldn't be stranded i would like to think?

thanks heaps guys

I was on a CX J award ticket and the flight was cancelled. CX rebooked me on a different day but no offer of accommodation for the extra night. Insurance covered it.

 

[Pushka]

Yes. My CX award was through Qantas. I had to call Qantas to organise flights.

 

[dav12643ies]

Through Qantas, I booked two return J class flights with my FF points, Perth/Manchester booked on Emirates for July and have just leant from elsewhere that the Perth to Dubai and the return flight Dub/Per have been cancelled (EK423 & EK422) so far Emirates or Qantas have said nothing, and my booking shows that the flights are still running, just wondering if any of members have had this experience and what if anything I can do to get the next best flight, as some of the options could have us waiting in Dubai up to 14 hrs instead of the 2 hrs I had originally.
regards
dav12643ies

Update.
rang Qantas with not to much expectation after finding out my new itinerary PER/DUB leg had a 14hr wait in Dub to MAN and Dub/Per was a day later and to my surprise they could not have been more helpful, they re-booked us on the new 380 with a 2hr turn around in Dub and gave us 1 days accommodation in Dub, also changed my booking 3 days earlier, to the date i originally wanted, (which was not available at the time of booking) without incurring any penalty points
Thanks and grateful for all your advice.

 

[MEL_Traveller]

would the same apply if the award ticket was made through a partner airline? i would think so but am new to all this
so it would be their responsibility to ensure you had a flight back if you had a ticket on their original flight? and if their other flights were full then to find you something else? or change the class of travel? but ultimately one wouldn't be stranded i would like to think?

thanks heaps guys

different 'reules' apply depending on where you are in your itinerary.

If you are part way through, airlines must take responsibility to get you to your destination, and back home again.

If you have not yet started your itinerary, it depends on the circumstances and the airline(s) involved. If a cancellation is a single flight, the operating airline will almost always book you on an alternative flight, usually one of their own. This may have flow on effects to connections, especially if the connections are operated by a different airline (who doesn't have the responsibility to protect you).

If the entire route has been cancelled (ie the airline is not flying anymore, at all), you may have no protection from either the operating carrier, or the award issuer. You may have to start again, from scratch, looking for fresh award seats.

 

[coolkid101]

different 'reules' apply depending on where you are in your itinerary.

If you are part way through, airlines must take responsibility to get you to your destination, and back home again.

If you have not yet started your itinerary, it depends on the circumstances and the airline(s) involved. If a cancellation is a single flight, the operating airline will almost always book you on an alternative flight, usually one of their own. This may have flow on effects to connections, especially if the connections are operated by a different airline (who doesn't have the responsibility to protect you).

If the entire route has been cancelled (ie the airline is not flying anymore, at all), you may have no protection from either the operating carrier, or the award issuer. You may have to start again, from scratch, looking for fresh award seats.

thanks for the clarification MEL -- if one is part way through, whose responsibility is it to get me home? lets say i booked tickets with carrier "A" on their partner airlines "B" and "C" with no flights operated by "A" directly. "B" gets me to my destination and return was via "C" but that "C" flight gets cancelled. is it "A/B/C" who needs to get me home?

about the point on flight changes before starting the itinerary,so if carrier "B" delays my original outbound flight by a few days and i now have to miss a return flight on carrier "C", will it be up to "C" if they'll allow me to reschedule? and it won't be any of "B's" problem because they have rebooked me onto another flight to get me to my destination even if "C" doesn't have a return?

along that same line, is one even allowed to travel if my outbound stuffs up the rest of the itinerary leaving me without a valid itinerary once i depart on a newly rescheduled outbound flight? and once again is it "A/B/C" who needs to help with the rest of the itin and the flow on connections

hope that's not too confusing and thanks in advance again for your advice!

 

[MEL_Traveller]

thanks for the clarification MEL -- if one is part way through, whose responsibility is it to get me home? lets say i booked tickets with carrier "A" on their partner airlines "B" and "C" with no flights operated by "A" directly. "B" gets me to my destination and return was via "C" but that "C" flight gets cancelled. is it "A/B/C" who needs to get me home?

about the point on flight changes before starting the itinerary,so if carrier "B" delays my original outbound flight by a few days and i now have to miss a return flight on carrier "C", will it be up to "C" if they'll allow me to reschedule? and it won't be any of "B's" problem because they have rebooked me onto another flight to get me to my destination even if "C" doesn't have a return?

along that same line, is one even allowed to travel if my outbound stuffs up the rest of the itinerary leaving me without a valid itinerary once i depart on a newly rescheduled outbound flight? and once again is it "A/B/C" who needs to help with the rest of the itin and the flow on connections

hope that's not too confusing and thanks in advance again for your advice!

If you have started travel, you are entitled to get home. Someone will sort that out, either the carrier who causes it (most likely), or the carrier that issued you ticket. This is all governed by ticketing conventions and agreements between airlines. The situation where it might not happen is the bankruptcy of an airline.

If you haven't left home, there isn't the same guarantee. You have a choice whether or not to start you travel, knowing your connections have been mucked up. The airlines aren't then obligated to fix that.