Cancellation of red e-deal | Australian Frequent Flyer
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Cancellation of red e-deal

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JohnK

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Mar 22, 2005
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I have a red e-deal in the system for SYD-BNE-SYD for 5th/6th August and would like to cancel this booking.

I can only see button for changing flights! Any clues as to how to cancel booking online? Or is this only possible through the telephone?

When I look at conditions for red e-deal it mentions that I forfeit $38.50 itinerary change fee + any fare difference + $5.50 telephone service fee but I can keep value of remainder of airfare.

I do not wish to book new flights now, just cancel existing flights. Can I leave remainder in my account to be used next time I make an online booking?
 

Mal

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You need to call up Qantas and ask that they cancel it and put the booking into credit.

Qantas will then store the value of the ticket for up to a year from purchase. You have to call back up to use the credit (and pay the change fee) at the time. IIRC, you dont pay the assisted booking fee when using the credit.

Standard rules about changing red-e-deals applies for using the credit.

Last time I had to do this Qantas changed the date of the booking to the expiry date, the airports to 2 non existant dummy airports and I could see the credit in my Bookings page.
 

aus_flyer

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Feb 15, 2005
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Mal said:
Last time I had to do this Qantas changed the date of the booking to the expiry date, the airports to 2 non existant dummy airports and I could see the credit in my Bookings page.
Qantas don't always do this - depends who you happen to get on the phone.
If they don't do this, it is really important to keep the booking reference, otherwise the credit is lost.
 

Mal

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odoherty said:
Qantas don't always do this - depends who you happen to get on the phone.
If they don't do this, it is really important to keep the booking reference, otherwise the credit is lost.
True!

Qantas also can do some detective work to find out your saved credits... Does take them some time though and generally you need to know the credit card you paid with :)
 

JohnK

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Mar 22, 2005
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I called QF today and cancelled the booking.

The booking reference has remained in the "my bookings" section with a dummy flight QF9092 from QZW Airport-QZY Airport. It has an expiry of 12 months from the date of the original booking. The value of the credit is the original airfare + credit card surcharge. When I redeem the credit I will need to make new booking over phone and pay $44.00 which is made up of $38.50 cancellation fee + $5.50 service fee and any difference in new airfare.
 

serfty

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Nov 16, 2004
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Last year I cancelled a $74 one-way SYD-MEL fare and had the credit in abeyance; it was in effect, $30.

Every time I tried to use it, the result was that it would cost me more money than I could book over the Web for the same trip, even after the credit was taken into account. In the end it lapsed and I put it down to experience.

... At least it was tax deductable... :rolleyes:
 

JohnK

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Mar 22, 2005
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40,999
serfty said:
Last year I cancelled a $74 one-way SYD-MEL fare and had the credit in abeyance; it was in effect, $30.

Every time I tried to use it, the result was that it would cost me more money than I could book over the Web for the same trip, even after the credit was taken into account. In the end it lapsed and I put it down to experience.
Well I musn't take that attitude to the crease. I need to let go of the $44.00 and just pretend that I have $114.49 available for use. Any airfare I choose above this amount I will only pay the difference + $4.40 credit card surcharge. In the end I can only come out in front.
 
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