Cancel a U class star class flight

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Ben174

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What is the latest you can cancel and get your points back?

A colleague has had a urgent matter come up and may have to cancel his star class booked on qff points which leaves tonight to Tokyo

When is the latest he needs to decide by?
 

serfty

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Frequent Flyer - Discover & Join - Terms and Conditions
14.9 Classic Awards (excluding Classic Awards forming part of Combined Classic Award Bookings) - tickets cancellation & refunds
14.9.1 Classic Award tickets issued for travel on Qantas, oneworld Alliance Airlines or Airline Partners (including Jetstar Airlines) may be submitted for refund and re-credit prior to commencement of travel. Where applicable, only Points that would not have expired will be re-credited. A Cancellation Refund Fee (see the Fee Schedule) will apply.
 
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