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Cancel a U class star class flight

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Ben174

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What is the latest you can cancel and get your points back?

A colleague has had a urgent matter come up and may have to cancel his star class booked on qff points which leaves tonight to Tokyo

When is the latest he needs to decide by?
 
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serfty

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Frequent Flyer - Discover & Join - Terms and Conditions
14.9 Classic Awards (excluding Classic Awards forming part of Combined Classic Award Bookings) - tickets cancellation & refunds
14.9.1 Classic Award tickets issued for travel on Qantas, oneworld Alliance Airlines or Airline Partners (including Jetstar Airlines) may be submitted for refund and re-credit prior to commencement of travel. Where applicable, only Points that would not have expired will be re-credited. A Cancellation Refund Fee (see the Fee Schedule) will apply.
 
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