Can you separate Qantas passengers in a Booking online?

[juzdownunder]

I'm supposed to be flying MEL-PER tomorrow with a friend, and I made the bookings. It looks like he's not going to be able to travel as he's pulled up crook today and is off to get a test. On the QANTAS site it tells me I have to "separate" a booking if I need to cancel the booking for only some of the passengers, and it tells me I can find the separate option in the booking online. But I can't see it anywhere. I've called Qantas and am currently on hold, with an "over 2 hour" estimate. Do I have any other way forward here??

 

[TheInsider]

All under manage your booking.

 

[juzdownunder]

View attachment 245105
All under manage your booking.

Thanks for the reply. I only have "Edit", no "Separate". Maybe too close to flight time? Over 2 hours on hold to Qantas at the moment, still no answer.

 

[AIRwin]

I'm supposed to be flying MEL-PER tomorrow with a friend, and I made the bookings.

Out of curiosity, how/when were the bookings made (points? online? travel agent? etc)

 

[Stevo.1702]

I've been able to separate bookings that have been classic rewards as well as cash fares. I can't speak to travel agent bookings. I'm quite sure I've even made a separation within 24 hours of travel but I can't recall the timeframe exactly

 

[juzdownunder]

Out of curiosity, how/when were the bookings made (points? online? travel agent? etc)

I did it all online direct through the Qantas website, they're paid flights, no points used. Booked maybe 2 months ago. Kinda thought i'd meet all the requirements for being able to split, not sure why not.

2.5 hours on hold now. If I just turn up to the airport tomorrow would i be able to cancel his flight there and still get a credit, or is there a point where it's too late to do that?

 

[juzdownunder]

I finally got onto the operator after 2 hours and 40 minutes, they couldn't explain why I couldn't separate, but did it for me. Phew.

 

[Seat0B]

I love that Qantas consistently lives up to the motto of "consistently inconsistent" even in times of COVID.

For what it's worth, I have had this exact issue on more than one occasion when trying to separate travel arrangements for Mr Seat0A and myself. These have required a phone call. Yet other times, the separate button has been there and worked perfectly .

 

[CaptJCool]

And here’s the rules for whats able to be done online

https://www.qantas.com/ar/en/manage-booking/separate-passengers.html#bookings

https://help.qantas.com/support/s/article/How-to-separate-a-passenger-from-a-booking

and, no you can’t put separate bookings back together - Like humpty dumpty

 

[RichardMEL]

I love that Qantas consistently lives up to the motto of "consistently inconsistent" even in times of COVID.

woot! I created a motto!

 

[ChrisMars]

On this topic, when separating bookings, what happens to offers such as DSC? I guess one passenger keeps the pnr, and a new pnr is created for the other passenger? If so, can we control who keeps the dsc pnr? If not, does both passenger keep dsc?

 

[encryptededdy]

On this topic, when separating bookings, what happens to offers such as DSC? I guess one passenger keeps the pnr, and a new pnr is created for the other passenger? If so, can we control who keeps the dsc pnr? If not, does both passenger keep dsc?

It's been a while since I've done this, but I do recall it asks you which passengers to separate off. The one you pick is the one who gets a new PNR.

If it's a booking of >2 people I'm unsure what happens (but I think every person you pick gets their own PNR, and the person(s) you don't pick retain the original PNR)

 

[CaptJCool]

I had an interest in this because I’ve a booking for 3 coming up next week and it’s a JUST in CASE scenario if I need prune out and cancel ....

 

[Franky]

It's been a while since I've done this, but I do recall it asks you which passengers to separate off. The one you pick is the one who gets a new PNR.

If it's a booking of >2 people I'm unsure what happens (but I think every person you pick gets their own PNR, and the person(s) you don't pick retain the original PNR)

Agree - but when you do you have to be alert as a new PNR is issued and when I did this early this week, I either missed the PNR in the process, or it was'nt obvious. In the end, I had to make the dreaded call to obtain it...