Can Qantas get extra AA awards when a Qantas change breaks the connection?

[bjbrian]

So, I was all booked with a nice connection Brisbane - Los Angeles - Orlando, in Business next April on points.

Qantas however dropped the BNE LAX flight we were on, and moved us to the morning flight. Result 14 hours connection in LAX.

Qantas have tried looking for other flights that work, but there is no other suitable AA redemption inventory that Qantas have access to.

My question is therefore, can Qantas ask American to help on this ( I have currently been told no ), and has anybody else had anything similar happen. Qantas have suggested they may retrospectively pay up to $200 for a day room (if I can find one).

Any thoughts?

Brian

 

[serfty]

Qantas Award Booking? Qantas official policy with oneworld bookings on Qantas (081-) tickets is to re-accommodate on alternate oneworld flight(s) in the same cabin as booked at no charge.

Qantas and Other Airline Schedule Change Policy

A schedule change is an involuntary change to a flight more than 72 hours prior to flight departure. A disruption is an involuntary change inside 72 hours. This policy outlines options for managing and servicing your customer’s booking for Qantas and other airline tickets.

www.qantas.com

 

[opusman]

Get a car, go down to Santa Monica for a walk to stretch the legs and get some sun. Great to get over jetlag. In-N-Out burger on the way back to LAX. Sounds like a nice way to spend the day

 

[DC3]

... Qantas however dropped the BNE LAX flight we were on, and moved us to the morning flight. Result 14 hours connection in LAX …

Perfect. Take the opportunity. Rent a vehicle.

Lunch at The Lobster, Santa Monica: https://thelobster.com/

or:

Geoffrey's, Malibu: https://www.geoffreysmalibu.com/

Both overlook the ocean.

 

[ftm]

I would be with serfy on this one. Once it is ticketed, it becomes just like a revenue ticket and the standard Schedule Change Policy applies, which means you pick the most suitable comparable flight and they just reissue to that. They’re just trying to avoid doing that. You don’t need to find a new points seat on AA, they just choose a revenue seat.

 

[kreuky]

Has happened to me before in reverse, AA award booking and QF changed something. Ask for the AA oneworld liaison and they can get on a three way call to resolve the issue (though AA is tight with award space, so you might have to do economy).

 

[ads]

Brian,
I assume this change of flight is due to the QF55 flights being replaced by the BNE-ORD flights (QF85) commencing in April 2020?
If so, could you request (and would you be willing) to see if you can fly to Chicago, depending on availability, and catch a connecting flight to Orlando from there instead of transiting via LAX?

 

[Kangol]

Qantas Award Booking? Qantas official policy with oneworld bookings on Qantas (081-) tickets is to re-accommodate on alternate oneworld flight(s) in the same cabin as booked at no charge.

Qantas and Other Airline Schedule Change Policy

A schedule change is an involuntary change to a flight more than 72 hours prior to flight departure. A disruption is an involuntary change inside 72 hours. This policy outlines options for managing and servicing your customer’s booking for Qantas and other airline tickets.

www.qantas.com

"unacceptable for your customer" could be interpreted in many ways!
Say there is no award availability for your intended itinerary except for a 8 hour connection.
It could be a 30 min change, you say it is "unacceptable" and they put you on a revenue fare with a 2 hour connection. Win!

 

[serfty]

It could be a 30 min change, you say it is "unacceptable" and they put you on a revenue fare with a 2 hour connection. Win!

I guess it would need to pass a "pub Test".

 

[bjbrian]

Thanks people. Interesting how Qantas seems to take the view there is nothing they can do.

I will try to force it, and see how I go.

Brian