I'm looking to book a oneway from CMB-MEL. As CMB is not a searchable origin location, I searched for a return MEL-CMB. I can see the return leg showing the availability of a Classic Reward. I checked on awardnexus OW(BA) search and confirmed this is available.
Called Qantas and they're unable to find this flight. I asked them to do a revenue search and still can't find this particular flight. My guess is that their search engine isn't showing up flights that are not liked with a QF flight. I've called and booked these tickets multiple times when your originating location isn't searchable.
Tried with 3 different agents. Definitely an issue with the system not with agents. However agents' knowledge was so poor for e.g. had no idea Classic reward vs OW classic reward, one agent suggested to book on UL, you have to call UL not Qantas
Anyway, my attempts to get this booked are at an impasse with no sight of a way to get them to look into this. Any idea/alternative way to book this with QF rather than having to call their CC number again?
Called Qantas and they're unable to find this flight. I asked them to do a revenue search and still can't find this particular flight. My guess is that their search engine isn't showing up flights that are not liked with a QF flight. I've called and booked these tickets multiple times when your originating location isn't searchable.
Tried with 3 different agents. Definitely an issue with the system not with agents. However agents' knowledge was so poor for e.g. had no idea Classic reward vs OW classic reward, one agent suggested to book on UL, you have to call UL not Qantas
Anyway, my attempts to get this booked are at an impasse with no sight of a way to get them to look into this. Any idea/alternative way to book this with QF rather than having to call their CC number again?