Business class transit through Singapore (Changi): an absolute farce

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mika_duffer

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I am currently in Changi airport transiting from our flight from Rome to Melbourne (via Copenhagen then Singapore).
After landing, passengers staying in Singapore were asked to disembark the plane first; then followed by those transiting onwards.
Business class were then invited to exit the plane but were stopped at the top of the tunnel by airport staff wearing full PPE and were asked to don a green wrist band.
We then waited about 10 minutes for all of the passengers getting off the plane to be segregated into our onward destinations; Melbourne on the right side, everywhere else on the left before we were then marched through the airport in single file to the intra-airport train to a big transit lounge.
Bearing in mind that everyone on this flight was fully vaccinated and had to have tested negative to board the plane!!
So we were marched about 1 kilometre through the airport (15 minute walk) in single file through the middle of the duty free shopping area (with other passengers all around us wondering who these 100 green wrist band prisoners were 😂)
Anyway, my girlfriend and I had garnered at this point that we wouldn’t be going to the SilverKris lounge. When we arrived at this transit lounge area there was about 200 passengers already here. Add the 100 from our flight made 300.
As you can see in the photos there was a sign that read PREMIUM WAITING AREA. You could see through the glass that this premium waiting area actually looked to have less comfortable chairs than the normal waiting area so we opted to sit in the normal area armchairs instead.
For interest’s sake I decided to go into the premium area to see if there was anything resembling a lounge in there.
I walked up with my boarding pass. Yet there was no staff checking who was getting in there. So I waltzed straight in there. The seats were indeed your less comfortable stock boarding gate seats and there were 4 vending machines in the corner with chocolate bars, nuts, crisps and soft drinks. These were free, make a selection and it dropped down. I walked back out to the normal waiting area, again, no staff at the gate to the premium waiting area, to return to our more comfortable arm chairs in the busy normal waiting area.
I think if word spread through the 300 people quick enough from someone who watched me walk through there unchecked to the free vending machines they wouldn’t have had much left for much longer!
Firstly, I think the safety measures are about a year behind. The full PPE when all passengers are fully vaccinated and have tested negative in the last 24 hours was already a bit much, but then the marching through the airport right next to all the other passengers shopping in duty free made it laughable.
Fortunately I purchased our flights on points, had I paid full fare for our business class tickets to find that the only lounge available for our 3 hour layover was a non-policed uncomfortable boarding gate with some free vending machines giving out Snickers bars and iced tea I’d be ropable.
I’m not trying to be pompous but when you fork out for business class you expect a business class experience. This was second rate from Singapore Airlines who I normally hold to a high regard.
Therefore;
TL;DR
If you’re looking at booking flights with a lengthier layover in Changi, do your search again or you’ll be made to feel like a prisoner 2 and a half years into a pandemic.
I’ll comment with an update in a couple of hours when apparently we’ll be marched to our actual boarding gate… more to come
 

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I am currently in Changi airport transiting from our flight from Rome to Melbourne (via Copenhagen then Singapore).
After landing, passengers staying in Singapore were asked to disembark the plane first; then followed by those transiting onwards.
Business class were then invited to exit the plane but were stopped at the top of the tunnel by airport staff wearing full PPE and were asked to don a green wrist band.
We then waited about 10 minutes for all of the passengers getting off the plane to be segregated into our onward destinations; Melbourne on the right side, everywhere else on the left before we were then marched through the airport in single file to the intra-airport train to a big transit lounge.
Bearing in mind that everyone on this flight was fully vaccinated and had to have tested negative to board the plane!!
So we were marched about 1 kilometre through the airport (15 minute walk) in single file through the middle of the duty free shopping area (with other passengers all around us wondering who these 100 green wrist band prisoners were 😂)
Anyway, my girlfriend and I had garnered at this point that we wouldn’t be going to the SilverKris lounge. When we arrived at this transit lounge area there was about 200 passengers already here. Add the 100 from our flight made 300.
As you can see in the photos there was a sign that read PREMIUM WAITING AREA. You could see through the glass that this premium waiting area actually looked to have less comfortable chairs than the normal waiting area so we opted to sit in the normal area armchairs instead.
For interest’s sake I decided to go into the premium area to see if there was anything resembling a lounge in there.
I walked up with my boarding pass. Yet there was no staff checking who was getting in there. So I waltzed straight in there. The seats were indeed your less comfortable stock boarding gate seats and there were 4 vending machines in the corner with chocolate bars, nuts, crisps and soft drinks. These were free, make a selection and it dropped down. I walked back out to the normal waiting area, again, no staff at the gate to the premium waiting area, to return to our more comfortable arm chairs in the busy normal waiting area.
I think if word spread through the 300 people quick enough from someone who watched me walk through there unchecked to the free vending machines they wouldn’t have had much left for much longer!
Firstly, I think the safety measures are about a year behind. The full PPE when all passengers are fully vaccinated and have tested negative in the last 24 hours was already a bit much, but then the marching through the airport right next to all the other passengers shopping in duty free made it laughable.
Fortunately I purchased our flights on points, had I paid full fare for our business class tickets to find that the only lounge available for our 3 hour layover was a non-policed uncomfortable boarding gate with some free vending machines giving out Snickers bars and iced tea I’d be ropable.
I’m not trying to be pompous but when you fork out for business class you expect a business class experience. This was second rate from Singapore Airlines who I normally hold to a high regard.
Therefore;
TL;DR
If you’re looking at booking flights with a lengthier layover in Changi, do your search again or you’ll be made to feel like a prisoner 2 and a half years into a pandemic.
I’ll comment with an update in a couple of hours when apparently we’ll be marched to our actual boarding gate… more to come
Don’t worry, son. You’ll be sitting up the front in no time. Just suck it up. You are very lucky to get overseas and back unscathed!
And they were MY points you used - AND you still haven’t paid me for the taxes and surcharges.

Dad
 
Don’t worry, son. You’ll be sitting up the front in no time. Just suck it up. You are very lucky to get overseas and back unscathed!
And they were MY points you used - AND you still haven’t paid me for the taxes and surcharges.

Dad
@Duffa I had to comment as a 🤣 emoji was not enough, I thought your response was one of the best I have read in a while. In our family MissM has already asked if I will fund her travel in the future and I need to save points so she can travel with her friends J. The kids of today ;):p
 
p.s. Thanks for the TR. Your mum and I are facing the exact same transit in two weeks and not looking forward to it. I am indeed looking for alternatives. Or maybe Europe will be off the blacklist by then and we can sample the new Silverkris lounge.
 
Barcelona, Milan or Moscow?
I thought Italy was not on the blacklist yesterday but judging by OP experience it was. France certainly is.
I assume Milan will be the same.
Will look at Moscow and BCN.
 
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We had this experience LHR-SIN-SYD in December but didn't find out about the freebies
Boarding passes said would have access to SilverKris-instead green wristband purgatory.
SQ would have saved a fair bit of champagne over our 7 hour layover
 
This was second rate from Singapore Airlines who I normally hold to a high regard
In this case, it is a Singaporean Government rule requiring passengers on flights from certain countries to be held in the holding area. One of which is Denmark. Not much fun being confined in 1 area. Can't really expect SQ to put up facilities in the holding area when pax from all airlines are ushered there.

When people said make sure you read the fine print in pre-covid times, this is now more relevant than ever !
 
Uhh, do I know you…?
Whoever your son is he sounds like a cool guy and definitely should hold onto those taxes and surcharges. Say hi to him for me - if he hasn’t blocked your number!
Don’t worry, son. You’ll be sitting up the front in no time. Just suck it up. You are very lucky to get overseas and back unscathed!
And they were MY points you used - AND you still haven’t paid me for the taxes and surcharges.

Dad
 
I had the same experience when I flew MEL-SIN-LHR last year, nowadays I try not to transit in SIN unless the flight into SIN is a VTL flight, which allow unrestricted access at Changi.
 
OP was on a VTL flight.
Mrs D got into the lounge MEL SIN LHR in early Dec 2021. I think it is dependent on country of departure. And at present they are all blacklisted
 
OP was on a VTL flight.
Mrs D got into the lounge MEL SIN LHR in early Dec 2021. I think it is dependent on country of departure. And at present they are all blacklisted

Are all countries blacklisted (for the purposes of transits through Changi Airport)? I didn't think Australia was on the list, meaning lounge access is available when transiting through SIN ex Australia.

At least, I hope that's the case as I'll be transiting through Singapore from Australia in a few weeks.
 
I stand corrected, I flew to SIN from LHR and MEL in the last two months and both times I was allowed to roam freely at Changi, I thought it was due to me being on a VTL flight, seems like I was wrong.
 
Here is the current transit info:

So it seems only transit passengers coming from Denmark, France, Germany, the Netherlands, Switzerland and the United Kingdom are being kept in a "holding pen".
 
So it seems only transit passengers coming from Denmark, France, Germany, the Netherlands, Switzerland and the United Kingdom are being kept in a "holding pen".
They all happen to be where SQ flies from excluding Barcelona, Milan and Moscow (flight from Rome is routed via Copenhagen)...
 
My father flew HKG > SIN > SYD on 03 Jan 2022, and he was allowed to go into the lounge.

Having said that, I did see warnings from SQ about people coming from various European countries would be held in quarantine area with no access to lounge.

I can't remember if those warnings were presented during booking process, or from subsequent e-mail after booking.
 
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