Business Class Reward Flights

[Smart Flyer]

Hi

Just wondering if anyone knows, what the actual conditions are on Business Class Reward Flights, in regards to changing flights or cancellation and fees etc? you could change these or cancell at no cost previously up to 24 hrs after the flight but now its not clear.

Cheers

 

[Fruitcake]

Hi Smart Flyer, the conditions of business reward flights haven't changed much:

Velocity rewards seats | Virgin Australia

[TABLE="width: 100%"]
[TR="bgcolor: transparent"]
[TH="bgcolor: #F0F2F2"]Cabin Class[/TH]
[TD="bgcolor: transparent"]Economy & Business Class[/TD]
[/TR]
[TR="bgcolor: transparent"]
[TH="bgcolor: #F0F2F2"]Flexibility (see ‘General Information’ below for more details)[/TH]
[TD="bgcolor: transparent"]Name changes
Not permitted.

Flight Time and Date Changes
Permitted both before and after first departure.
Permitted 24 hours before departure = 4,500 Points or $35.00 per passenger per booking.
Fare differences may be payable and other restrictions apply, see ‘General information’ below.

Routing changes
Permitted both before and after first departure.
Permitted 24 hours before departure = 4,500 Points or $35.00 per passenger per booking.
Fare differences may be payable and other restrictions apply, see ‘General information’ below[/TD]
[/TR]
[TR="bgcolor: transparent"]
[TH="bgcolor: #F0F2F2"]Cancellation and no-shows (see ‘General Information’ below for more details)[/TH]
[TD="bgcolor: transparent"]Cancellations are permitted 24 hours before departure - subject to a 4,500 Points or $35.00 charge per passenger per booking. Refunds or re-credit will not be allowed once travel has commenced.
Guests who check-in, but do not fly will not be eligible for a refund or credit.[/TD]
[/TR]
[TR="bgcolor: transparent"]
[TH="bgcolor: #F0F2F2"]Payment[/TH]
[TD="bgcolor: transparent"]Immediate payment required.[/TD]
[/TR]
[TR="bgcolor: transparent"]
[TH="bgcolor: #F0F2F2"]Velocity Points[/TH]
[TD="bgcolor: transparent"]Reward Seats do not earn Velocity Points.[/TD]
[/TR]
[TR="bgcolor: transparent"]
[TH="bgcolor: #F0F2F2"]Minimum stay[/TH]
[TD="bgcolor: transparent"]N/A[/TD]
[/TR]
[TR="bgcolor: transparent"]
[TH="bgcolor: #F0F2F2"]Maximum stay[/TH]
[TD="bgcolor: transparent"]12 months[/TD]
[/TR]
[TR="bgcolor: transparent"]
[TH="bgcolor: #F0F2F2"]Stopovers[/TH]
[TD="bgcolor: transparent"]Not permitted.[/TD]
[/TR]
[TR="bgcolor: transparent"]
[TH="bgcolor: #F0F2F2"]Children and Infants[/TH]
[TD="bgcolor: transparent"]Infants (under 2 years) not occupying a seat are free of charge.
Children (2-11 years) occupying a seat must pay adult fare plus taxes, fees & surcharges.[/TD]
[/TR]
[TR="bgcolor: transparent"]
[TH="bgcolor: #F0F2F2"]General Information[/TH]
[TD="bgcolor: transparent"]All changes and cancellations must be made via the Membership Contact Centre and within their opening hours.

Depending upon what fares are available through our Membership Contact Centre, the fare for your new booking may be higher than the original.

You must pay any fare difference between the fare for your new booking and the original fare.
Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket was issued (the "OTD"). Any refunds must be obtained within 12 months of the OTD.
Changes are permitted subject to reward class availability.
Flight upgrading or downgrading cannot be used in conjunction with a Reward Seat.[/TD]
[/TR]
[/TABLE]

 

[Smart Flyer]

Thanks, so now there is a cost to change or cancel and must be done 24hrs before not within 24hrs after?

 

[Smart Flyer]

Further to the above am a bit confused as when you show fare details when on the booking/flight page it shows the below which is totally different what Fruitcake outlines in above post and also what shows on the actual ticket.

1. Business Reward
   
   Booking Changes - Up to 24 hours after the flight. No Fees. Conditions apply.
   
   Booking Cancellations - Up to 24 hours after the flight. No Fees. Conditions apply.
   
   In-flight Entertainment - Included (if offered).
   
   Food and Beverage - Included
   
   Checked Baggage - 2 pieces included (32kg). Additional maybe purchased.
   
   Business Seating - Extra space and comfort.
   
   Advance Seat Selection - Included
   
   Priority Check-in and Baggage - Included (where offered).
   
   Priority Boarding - Included (where offered).
   
   Lounge Entry - Included (where offered).
   
   Flight: VA686
   Departerth (PER)
   Thu Feb 21 2013 12:00 PM
   Arrive:Melbourne (MEL)
   Thu Feb 21 2013 06:25 PM

 

[notzac]

Just cancelled one - full refund of points within the hour, have been promised that the taxes will be refunded to original form of payment "soon" (for some definition of the word "soon" that I'm not sure of).

 

[serfty]

Any business rewards (at least domestic) made before 13th January should be able to be cancelled or changed without penalty.

Since then, a $35 change fee and / or cancellation fee have been introduced into the fare conditions, so subsequent bookings may be assessed as having that fee applied.

 

[serfty]

Up to you to make that claim, but I'd get screen prints of that text, sooner rather than later.

I do note that when booking an award now you _must_ indicate you accept the fare rules displaying the $35 fee before you can complete the booking.

 

[Quickstatus]

QF Award Flights allow Name change for 3500 points.