Booked J received Y cabin

[cmon0005]

Hi all,

Just returned from a month long super trip 2 Adults and 1 infant.

Anyway I had a QF ticketed booking MEL-SYD-SIN-USM and return USM-SIN-SYD-MEL all with QF flight numbers the SIN-USM-SIN was operated by PG with QF flight # all booked in D class.
The PG flight from SIN-USM was good operated by a A319 with proper 2x2 business recliner chairs.
On the way back USM-SIN, the aircraft that was to operate my flight came from BKK (as per flightradar24) and I was aware you cannot purchase Business on the BKK-USM route so I was wondering whether the aircraft would have business or not.
My suspicions were correct upon boarding was greeted by an all Economy A319 3x3 all they did was for business customers they blocked the middle seat.

Now I am not one to be precious about seat size for a 1.30hr flight but when we paid good money for this ticket it doesn't gel well that they can just present a product (and charge as such) that is not actually what is booked.

I have emailed QF customer care weeks ago, but sceptical what response I will get back from them and when...

In peoples experience what sort of outcome should I expect/or ask for, should I get monetary?

I am not angry I just want appropriate compensation for not getting what I paid for and please don't say 'it's not QF's problem speak to PG' as it is QF's problem as they ticketed it and its a QF codeshare.

Thanks all!

 

[flying_double]

J is sold on BKK-USM, but only on selected services because not all of PG's 319s have the J product (as you know). The 319s that operate USM-SIN usually have J. There may have been an operational issue which meant an all-Y 319 had to be subbed in. I think you were probably unlucky rather than something more sinister.

Yes you'll have to deal with Qantas to resolve your complaint, but it really was driven by PG, Qantas had no control over the aircraft used to operate the service. You might get some extra points or a travel voucher from Qantas to address the complaint. Figure out what will make you happy and try to negotiate for that, if/when you've got a response.

 

[Himeno]

Sounds like the J seat you'd get on most short haul Europe flights. BA Club Europe anyone?

 

[Aussie_flyer]

Did you receive J service?

 

[RooFlyer]

Sounds like the J seat you'd get on most short haul Europe flights. BA Club Europe anyone?

Perhaps, but this wasn't short haul Europe. Would the comment be made if the OPs experience was in Australia?

 

[andye]

Did you receive J service?

And J SCs?

 

[Austman]

In peoples experience what sort of outcome should I expect/or ask for, should I get monetary?

Nothing. Well that's my experience. They gave you J class (by blocking off the middle seat). And probably J class service. Happens all the time with many airlines.

 

[cmon0005]

Did you receive J service?

Hard to say as service in J and Y on PG are pretty basic and nothing flash anyway so hard to say what we received service wise didn't eat on the flight so couldn't say what food was offered.

Yes I still received J status credits as I was still booked in D.

 

[footy99]

I'd guess nothing also. I had a similar experience booking with Qantas and flying CX with the aircraft change meaning no J. I assumed it was just bad luck so didn't chase it up. If you do get anything, I'd love to know!

 

[mannej]

I'd guess nothing also. I had a similar experience booking with Qantas and flying CX with the aircraft change meaning no J. I assumed it was just bad luck so didn't chase it up. If you do get anything, I'd love to know!

Which CX aircraft have no J?

 

[MEL_Traveller]

Which CX aircraft have no J?

There are a couple of Dragonair A320s without business class (can be sold under the CX codeshare).

 

[footy99]

Which CX aircraft have no J?

It was from HKG-KTM. Ended up being with Dragonair.

 

[cmon0005]

Thanks for all the replies so far, I think I would prefer a flight voucher over points. So lets see what QF customer care come back with.

 

[Austman]

Well, I'd be expecting nothing. But no harm in trying! Good luck!

 

[cmon0005]

Well, I'd be expecting nothing. But no harm in trying! Good luck!

I would expect that if I hadn't of paid for it but I did pay a lot for it and surely consumer laws are on my side operational reason or not I didn't get what I paid for.

 

[Austman]

I would expect that if I hadn't of paid for it but I did pay a lot for it and surely consumer laws are on my side operational reason or not I didn't get what I paid for.

Yes, I know all of that. And I know how airlines operate and sell their tickets (with many Conditions of Carriage). So that's why I say good luck because, technically I think you have zero chance. But you might get an offer of goodwill.

 

[muppet]

Yes, I know all of that. And I know how airlines operate and sell their tickets (with many Conditions of Carriage). So that's why I say good luck because, technically I think you have zero chance. But you might get an offer of goodwill.

I think you've got it around the wrong way - technically the OP IS entitled to a compensation as it was clearly an economy configured aircraft and consumer laws don't allow for companies to "conditions of carriage" their way out of a product not as described - however, I agree with good luck because enforcing those laws is usually very difficult for most punters.

 

[Austman]

economy configured aircraft.

With a blocked off, empty middle seat = (domestic or regional) Business Class in many, many (too many really!) countries of the world.

 

[MEL_Traveller]

Hi all,

Just returned from a month long super trip 2 Adults and 1 infant.

Anyway I had a QF ticketed booking MEL-SYD-SIN-USM and return USM-SIN-SYD-MEL all with QF flight numbers the SIN-USM-SIN was operated by PG with QF flight # all booked in D class.
The PG flight from SIN-USM was good operated by a A319 with proper 2x2 business recliner chairs.
On the way back USM-SIN, the aircraft that was to operate my flight came from BKK (as per flightradar24) and I was aware you cannot purchase Business on the BKK-USM route so I was wondering whether the aircraft would have business or not.
My suspicions were correct upon boarding was greeted by an all Economy A319 3x3 all they did was for business customers they blocked the middle seat.

Now I am not one to be precious about seat size for a 1.30hr flight but when we paid good money for this ticket it doesn't gel well that they can just present a product (and charge as such) that is not actually what is booked.

I have emailed QF customer care weeks ago, but sceptical what response I will get back from them and when...

In peoples experience what sort of outcome should I expect/or ask for, should I get monetary?

I am not angry I just want appropriate compensation for not getting what I paid for and please don't say 'it's not QF's problem speak to PG' as it is QF's problem as they ticketed it and its a QF codeshare.

Thanks all!

Going to the Bangkok Airways website and doing a dummy booking for USM-SIN a pop-up box displays stating:

Business Blue Saver & Business Blue Ribbon airfare on the following flights will be operated with premier class cabin.

• Samui – Singapore v.v on flights PG963 and PG964

For more information, please click here

The 'please click here' takes you to the page showing the service and seating available: https://www.bangkokair.com/pages/view/premier-class

it appears this is their 'business' cabin for select flights.

 

[muppet]

Going to the Bangkok Airways website and doing a dummy booking for USM-SIN a pop-up box displays stating:



The 'please click here' takes you to the page showing the service and seating available: https://www.bangkokair.com/pages/view/premier-class

it appears this is their 'business' cabin for select flights.

Ahh. In that case it's totally Qantas' problem for selling a product that does not exist!