Bonus credit card points not awarded - AFCA matter (what would you do?)

[Kangol]

I've removed some of the details as requested by the individual who asked me to post; the general outline is this:

-Card issuer approved credit card, but had a delayed delivery (greater than the duration when required spend was to be made)
-Required spend for promotion was made within 3 weeks of card delivery
-Date of receiving card was greater than the exclusion clause duration at application, but date of application/approval was less than exclusion clause duration
-Bonus points not granted
-Matter referred to AFCA
-Requested original points bonus, plus a 5 figure points compensation, plus cash compensation of low 4 figures (including annual fee refund)
-Issuer replies stating that approval date is considered the opening date and account is ineligible for bonus
-Written terms only refer to opening date (and no other date) to consider eligibility
-Issuer offers a gesture of goodwill to finalise the AFCA complaint
-This is a total 6 figure points compensation, which includes the original bonus, plus an additional (but lesser than requested) amount
-No cash compensation was offered
-No opportunity for negotiation
-Case has not yet proceeded to AFCA case management



AFCA fees the issuer will incur, if it goes to case management would be (inc GST):
Registration and Referral $109.51
Case Management $2,548.04

Fee structure | Australian Financial Complaints Authority (AFCA)

www.afca.org.au

If you read between the lines, there may be something the card issuers are not willing to admit.



What would you do?
Accept or fight/stick it to them?

 

[Dr Ralph]

Accept. Move on.

 

[Waddygib]

Was the card not able to be provisioned in Apple pay (or similar) instantly?

Are we talking a 3 month gap between approval and you receiving the card?
Wait they have already offered you more than than you were originally going to get? Why on earth would you expect any more than that?

 

[Aeryn]

Given CC Provider has relented and agreed to provide the original bonus points per the offer and some extra to boot, I dont see why your friend would also be expecting cash compensation?

 

[oz_mark]

I would move on.

 

[MEL_Traveller]

I've removed some of the details as requested by the individual who asked me to post; the general outline is this:

-Card issuer approved credit card, but had a delayed delivery (greater than the duration when required spend was to be made)
-Required spend for promotion was made within 3 weeks of card delivery
-Date of receiving card was greater than the exclusion clause duration at application, but date of application/approval was less than exclusion clause duration
-Bonus points not granted
-Matter referred to AFCA
-Requested original points bonus, plus a 5 figure points compensation, plus cash compensation of low 4 figures (including annual fee refund)
-Issuer replies stating that approval date is considered the opening date and account is ineligible for bonus
-Written terms only refer to opening date (and no other date) to consider eligibility
-Issuer offers a gesture of goodwill to finalise the AFCA complaint
-This is a total 6 figure points compensation, which includes the original bonus, plus an additional (but lesser than requested) amount
-No cash compensation was offered
-No opportunity for negotiation
-Case has not yet proceeded to AFCA case management



AFCA fees the issuer will incur, if it goes to case management would be (inc GST):
Registration and Referral $109.51
Case Management $2,548.04

Fee structure | Australian Financial Complaints Authority (AFCA)

www.afca.org.au

If you read between the lines, there may be something the card issuers are not willing to admit.



What would you do?
Accept or fight/stick it to them?

As you said, the date of application/approval was less than the exclusion period.

That means no bonus.

Your account is not opened on the day you receive the card. It’s opened on date of approval.