Blackout at T2 Sydney Compensation

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dcd

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I was one of those caught up in the blackout at Sydney airport on Friday 27th June. After waiting several hours in the checkin queue we were told that our Tiger air flight TT608 had been cancelled. I phoned Tiger to have get a new booking and was told the next available was late the following day or I could take a refund. I took the next flight as I had to get home and so I was forced to stay an extra night in a Sydney hotel. I contacted Sydney Airports through their Facebook page for some compensation and was told that they wouldn't be providing any and to check my insurance and Tiger air. I have spoken to some people at Tiger who seem to be giving me the run around.

My question: have any others been able to get any compensation from any airline or Sydney Airports (which is where the problem arose)?
 
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mannej

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If it is any consolation - a number of terminals at PER also suffered from a failure of power today.

As PF has suggested, Travel Insurance may be your friend as I don't see the airport or Tiger playing the compensation game on this one.
 

medhead

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You could always send the airport a letter of demand for the expenses. But I wouldn't expect anything out of that.
 

Himeno

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Maybe check if you can get anything from the airport via the Australian Consumer Law. You are after all a customer of the airport with their fees charged to all tickets touching that airport.
 
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