Blackout at T2 Sydney Compensation | Australian Frequent Flyer
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Blackout at T2 Sydney Compensation

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dcd

Newbie
Joined
Feb 11, 2011
Messages
4
I was one of those caught up in the blackout at Sydney airport on Friday 27th June. After waiting several hours in the checkin queue we were told that our Tiger air flight TT608 had been cancelled. I phoned Tiger to have get a new booking and was told the next available was late the following day or I could take a refund. I took the next flight as I had to get home and so I was forced to stay an extra night in a Sydney hotel. I contacted Sydney Airports through their Facebook page for some compensation and was told that they wouldn't be providing any and to check my insurance and Tiger air. I have spoken to some people at Tiger who seem to be giving me the run around.

My question: have any others been able to get any compensation from any airline or Sydney Airports (which is where the problem arose)?
 

mannej

Senior Member
Joined
Mar 16, 2009
Messages
9,831
If it is any consolation - a number of terminals at PER also suffered from a failure of power today.

As PF has suggested, Travel Insurance may be your friend as I don't see the airport or Tiger playing the compensation game on this one.
 

medhead

Suspended
Joined
Feb 13, 2008
Messages
20,288
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You could always send the airport a letter of demand for the expenses. But I wouldn't expect anything out of that.
 

Himeno

Established Member
Joined
Jun 15, 2011
Messages
4,177
Maybe check if you can get anything from the airport via the Australian Consumer Law. You are after all a customer of the airport with their fees charged to all tickets touching that airport.
 
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