Bid now to upgrade refund

Miksmith

Newbie
Joined
Oct 13, 2021
Posts
3
I was prevented from traveling to Darwin on 24 April this year due to a government lockdown. Qantas previously contacted me direct for a bid now upgrade which I was successful. I paid in points and cash direct to Qantas and in this transaction I am their customer. They are trying to tell me I should contact the travel agent to get this refund. The travel agent knows nothing about this upgrade and were not a party to it and I’m not their customer for this transaction, I’m Qantas’s. All I want from Qantas is a refund of the points and cash for the upgrade, not the ticket. I’m getting nowhere with Qantas who keep referring me to the travel agent.
 

Miksmith

Newbie
Joined
Oct 13, 2021
Posts
3
I was prevented from traveling to Darwin on 24 April this year due to a government lockdown. Qantas previously contacted me direct for a bid now upgrade which I was successful. I paid in points and cash direct to Qantas and in this transaction I am their customer. They are trying to tell me I should contact the travel agent to get this refund. The travel agent knows nothing about this upgrade and were not a party to it and I’m not their customer for this transaction, I’m Qantas’s. All I want from Qantas is a refund of the points and cash for the upgrade, not the ticket. I’m getting nowhere with Qantas who keep referring me to the travel agent.
I have now received an email from Qantas apologizing and refunding the points and cash.
 
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