I had an interesting conversation with ANZ this morning. As my billing date is the 18th I asked what the point changes would mean to my account.
The reply. As I had already spent MORE than $1500 (my new limit for 1:1)by 31st October, I receive NO MORE points at 1:1 until I reach the 19th November. Was this clear to anyone else?
I had thought, as the changes took place on 31st this would apply by calender month or billing month after that that.
Since then I have spoken to another Customer Service Person, a team leader and the complaints line. My view is this. How can points earned BEFORE the changes be counted toward limits after the 31st October? If the changes commence 1st November then I should have $1500 spend from that date. I was told this was in the terms and conditions, that I might have a different interpretation, but "that's the way it is". So, any spending I have done since 31st October I get 1:2 until I reach my next billing cycle. I believe the letter I received from ANZ saying the changes were NOT RETROSPECTIVE was very misleading in this regard.
The complaints line number is 1800 805 154. What will be done depends on the number of complaints.
I am just glad I found out now and not when I got my next statement!
The reply. As I had already spent MORE than $1500 (my new limit for 1:1)by 31st October, I receive NO MORE points at 1:1 until I reach the 19th November. Was this clear to anyone else?
I had thought, as the changes took place on 31st this would apply by calender month or billing month after that that.
Since then I have spoken to another Customer Service Person, a team leader and the complaints line. My view is this. How can points earned BEFORE the changes be counted toward limits after the 31st October? If the changes commence 1st November then I should have $1500 spend from that date. I was told this was in the terms and conditions, that I might have a different interpretation, but "that's the way it is". So, any spending I have done since 31st October I get 1:2 until I reach my next billing cycle. I believe the letter I received from ANZ saying the changes were NOT RETROSPECTIVE was very misleading in this regard.
The complaints line number is 1800 805 154. What will be done depends on the number of complaints.
I am just glad I found out now and not when I got my next statement!