Best short international trip travel insurance recommendations?

Joined
Jan 21, 2010
Posts
83
Any recommendations for a travel insurer for two seniors (one 81) for a single trip to Thailand using Qantas, Bangkok Air and Singapore (not on points this time). Have checked out the reviews for Covermore and they are often quite negative. Lots of others to consider but any recommendations would be appreciated. Thanks!
 

siri

Member
Joined
Apr 19, 2006
Posts
158
Any recommendations for a travel insurer for two seniors (one 81) for a single trip to Thailand using Qantas, Bangkok Air and Singapore (not on points this time). Have checked out the reviews for Covermore and they are often quite negative. Lots of others to consider but any recommendations would be appreciated. Thanks!
I find Insuranceandgo cover, so many scenarios..
 

MEL_Traveller

Enthusiast
Joined
Apr 27, 2005
Posts
24,757
There’s a not very complimentary report of insure and go on the covid insurance thread here on AFF:
Another real world experience....

Returned from the US a couple of weeks ago and one of my internal AA flights was cancelled out of Dallas due to summer storms (along with 400 other flights that so easy for the insurance company to verify) Was not able to get on to a rebooked flight until 26 hours later. I phoned Insure and Go from the airport and they verified my policy covers me for a maximum of $150 per 12 hours delayed with no excess on this type of claim, so $300. I incurred an additonal $620 in uber, accommodation and meal costs staying at the same accommodation i did the night previously.

Insure and go has done nothing but stonewall. The first thing was the claim portal (no other way to claim). After clicking drop down boxes to claim for 'cancellation', 'flight cancellation' due to 'weather' it would not let me go any further until I submitted 'cruise documentation'. It did not mention anything about submitting 'flight documentation' so instead I submitted screenshots of the AA app showing my cancelled flights and I know insurance companies can also verify this on the back end. I subsequently got asked an email saying they didn't know what I was claiming for?!

After resolving what I was claiming for through further emails they subsequently wanted (this is copy and pasted from the email they sent me):

• Copy of ORIGINAL Complete Flight Itinerary
• Written statement from the relevant airline/ Transport Company outlining the reason of and the length of the delay / cancellation. It also must state if the airline/ transport company did or did not compensate you for the said cancellation / delay
• Copy of new / rescheduled / re-booked flight E-ticket
• ALL ORIGINAL invoices/receipt of payments for any expenses incurred due to the delay
• Credit Card Statement/ Bank Statement showing your payment transactions (for the expenses that you wish to claim) - kindly highlight your payments. You can block out the information that you do not wish to disclose and is not related to your claim

I then contacted AA to get an insurance letter (this was an experience in itself), which I now have but it did not say that I was/was not compensated, but I think it is general knowledge in the US travel world, airlines do not compensate for weather issues. The rebooked flight e-ticket was all done through the app so it has been a hassle trying to get this additional documentation as I do not know the e-ticket number and my booking reference doesn't work because the travel is now completed...so another phone call to AA. I think the insurance company knows this is a hassle and most people give up.

I have now resubmitted my claim and I am still waiting. I do not recommend Insure and Go.

We are going to Greece and Turkey in August and we will not be purchasing Insure and Go ever again. We are looking at Medibank or relying on NAB credit card insurance now that it includes covid cover (effective 30 June), although we have not relied on this insurance before so will require investigation of the PDS.
 

siri

Member
Joined
Apr 19, 2006
Posts
158
Sorry to hear this and I suppose Covid created this kind of cost cutting everywhere.. Hope traveller take screenshots so that he/she can upload screenshots. Its a new world with post covid and hope travellers drop in to put their cases here.
 

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