Bankwest Qantas Transaction account [being withdrawn in 2025]

[Claudia]

My correspondence with Bankwest "Chat" indicated there wasn't 50 transaction limit that he was aware of.

Thanks, GSP, you are correct. I hunted around BankWest’s Ts&Cs and could not see any reference to a max of 50 transactions per day, yet I knew I had read it. I see now that Matt Graham from AFF states it when I received the promo email about it,” You’ll also earn 5 Qantas points with every purchase, regardless of the amount, up to 50 transactions per day. This makes the Bankwest Qantas debit card a great earner on smaller purchases like your morning cup of coffee.“
It pays to read the terms and conditions. Thanks again. I guess that means I will be spending even more time now at the self service checkout though, putting all my items through as single purchases!

 

[oz_mark]

50 transactions a day is not documented, but practical experience is that they start declining transactions after the 50 is reached.

 

[Claudia]

50 transactions a day is not documented, but practical experience is that they start declining transactions after the 50 is reached.

Okay, thanks, Oz-Mak, I will keep that in mind. That makes sense to me, too. I’m new at chasing points.

 

[GSP]

I bit disturbed to find some other fees that weren't listed on the main fees and rates page. It has two links to PDF's, one the Product Schedule and the other "Your Guide to Banking Fees" here https://www.bankwest.com.au/content/dam/bankwest/documents/legal-library/PDS_20040121-160125.pdf

The bits I didn't like were (among many others which wouldn't really apply to me) include the following items relating to closing account and transferring funds via their internet.

Bills for Collection A fee will apply if you wish Bankwest to negotiate a payment on your behalf.
Funds inward
Promissory Notes, Local clean, Documentary bills $12.00
Others Free
Funds outward
Close an account $10.00
Others Free

Internet and Telephone Banking
Transfer funds from any of your nominated Bankwest branded accounts via Pay AnyBody to:
- Another person’s account (except a credit card account) held with us or with another financial institution (per payment); or $0.25
- A non-Bankwest-branded account (except a credit card account) held by you (per payment) $0.25
Bill payment via Bpay (per payment) $0.20

 

[Claudia]

I bit disturbed to find some other fees that weren't listed on the main fees and rates page. It has two links to PDF's, one the Product Schedule and the other "Your Guide to Banking Fees" here https://www.bankwest.com.au/content/dam/bankwest/documents/legal-library/PDS_20040121-160125.pdf

The bits I didn't like were (among many others which wouldn't really apply to me) include the following items relating to closing account and transferring funds via their internet.

Bills for Collection A fee will apply if you wish Bankwest to negotiate a payment on your behalf.
Funds inward
Promissory Notes, Local clean, Documentary bills $12.00
Others Free
Funds outward
Close an account $10.00
Others Free

Internet and Telephone Banking
Transfer funds from any of your nominated Bankwest branded accounts via Pay AnyBody to:
- Another person’s account (except a credit card account) held with us or with another financial institution (per payment); or $0.25
- A non-Bankwest-branded account (except a credit card account) held by you (per payment) $0.25
Bill payment via Bpay (per payment) $0.20

But does the “close an account” actually refer to closing your BankWest account? It’s tucked away under the main heading “Bills for Collection” if BW negotiate a payment on your behalf. If they charged me that I think I would dispute it as it should be up there in their main fees and charges document that they uploaded with the Qantas Transaction Account PDS.

 

[burmans]

But does the “close an account” actually refer to closing your BankWest account? It’s tucked away under the main heading “Bills for Collection” if BW negotiate a payment on your behalf. If they charged me that I think I would dispute it as it should be up there in their main fees and charges document that they uploaded with the Qantas Transaction Account PDS.

When they close that account down you won't be charged for it!

 

[Claudia]

But does the “close an account” actually refer to closing your BankWest account? It’s tucked away under the main heading “Bills for Collection” if BW negotiate a payment on your behalf. If they charged me that I think I would dispute it as it should be up there in their main fees and charges document that they uploaded with the Qantas Transaction Account PDS.

...and what does “others free” mean?

 

[Dr Ralph]

Signed up 21/6. Card arrived 25/6.

 

[BettyB]

Just got my card as well. Do I select 'savings' or 'credit' when I use an EFTPOS machine?

 

[Dr Ralph]

Just got my card as well. Do I select 'savings' or 'credit' when I use an EFTPOS machine?

Selected CREDIT.

 

[GSP]

But does the “close an account” actually refer to closing your BankWest account? It’s tucked away under the main heading “Bills for Collection” if BW negotiate a payment on your behalf. If they charged me that I think I would dispute it as it should be up there in their main fees and charges document that they uploaded with the Qantas Transaction Account PDS.

I do agree, that bit is ambiguous. I jumped onto the BW chatline, and this is how the chat went:.


ME: Am I reading correctly that there is a $10 fee to close an account and 25c to do an electronic transfer and 20c to do a BPay.
BW: Which account are you referring to?
ME: Sorry, the Bankwest Qantas Transaction Account
BW: Thanks for clarifying that for me
BW: Those fees don't apply to the Qantas transaction account
ME: Oh, that is good. I found them on a document navigated via a link to "Your Guide to Banking Fees" on the Rates and Fees page for the Qantas Transaction Account
BW: There are still some accounts where these fees still do apply
ME: OK thanks, What do I do if the IT system over zealously charges me those fees?
BW: You can give our contact centre a call on 13 17 19, 24/7 and we can have a look at refunding them for you GSP
ME: Thanks Sport, I haven't received any yet. Many thanks for your help this evening.

 

[serfty]

I was able to close accounts (after I tired of putting $2K through per month) using the secure message facility of online banking.

 

[GSP]

I was able to close accounts (after I tired of putting $2K through per month) using the secure message facility of online banking.

I don't see where you can do this, perhaps you had a differing version of the online banking or my searching isn't that great, any advice?

 

[Dr Ralph]

I don't see where you can do this, perhaps you had a differing version of the online banking or my searching isn't that great, any advice?

Send them an online message (Message Centre). I've done this to close accounts with them before.

 

[serfty]

I don't see where you can do this, perhaps you had a differing version of the online banking or my searching isn't that great, any advice?

It was pretty standard .. I still have the same login for a card account, I'll check it out.

 

[serfty]

It was pretty standard .. I still have the same login for a card account, I'll check it out.

Ok, first log in, then look at the left menu, select "Message Centre":



Then Select "Bankmail"



A pop up window should appear. Select compose to the bottom right:



Another pop up should appear. Select your options, enter you message. e.g. "I would like to close my <type of account> account number 303 ..." etc.

 

[Oubline]

Guys, we went through the 50 payment a day micropayment saga in 2016.. Bankwest is well aware that this goes on and they did close accounts. Most billers also stopped 1c payments at that time too.

 

[Dr Ralph]

Most billers also stopped 1c payments at that time too.

There's still a few around.

 

[GSP]

Ok, first log in, then look at the left menu, select "Message Centre":

View attachment 130210

Then Select "Bankmail"

View attachment 130211

A pop up window should appear. Select compose to the bottom right:

View attachment 130212

Another pop up should appear. Select your options, enter you message. e.g. "I would like to close my <type of account> account number 303 ..." etc.

Thanks Serfty, thought it was a menu item, but makes sense.

 

[strongarmAU]

Opened a new account and got my card, put some $ in the account and will transact tmrw.
How long do the points take to flow through to QFF account?
I think I will just close account after 10k has come through.