Not surprised. Check through the previous messages on this thread to see the similar problems I and many others had with Bankwest. Can't wait for the points to land so I can cancel.
my wife has been waiting over a month....(and that is after sending payslips,following up,sending payslips again, and then being approved....)
That's about how long I waited as well, even after several phone calls to them. They don't seem to have any concerns about dealing with applications in a timely manner.
I applied on 6th April, and got a yes back subject to paperwork straight away. Anyway, they have come back to me 3 times for more paperwork (including wanting dividend statements from last year - long painful job to find, since most statements are not in paper copy). Still waiting. Rang to check on progress, and mentioned that I wanted to take the card overseas in 6 weeks time. The CSR suggested that I should have a backup plan (yes I have - 28 Degree card and Qantas cash). Terrible customer service - slow slow slow. Why would they encourage people to apply, but not have the manpower to process timely? When the customer is angry at this early stage - they are doing something wrong. I'm a patient person, but it has been 5 weeks!
I mentioned to my husband how difficult the process was becoming, and we had a little laugh at what Bankwest must require for a home loan (something serious, as compared to a little credit card) - probably ASIO checks? maybe a blood test? maybe a body cavity search?