Bank call centres

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ashleyn

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I rang the NAB helpline at 6pm Perth time and was amazed to talk to an Australian person. In the post call survey I told them this was a big plus in my view, I hate talking to off shore call centres as they rarely understand my requirements, they seem to just read from a script. I also didn't have to use voice recognition which I hate with a passion, why do they persist with it ?
 
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