BA customer service, what are the chances of getting a reponse you reckon?

[Natt]

Well my big 2nd honeymoon come "gap year" trip plans are further on the way and we are now booked half way around the world (just booked Tokyo-London with BA in Club World a couple of days back).

I chose this service partly because of the arrivals lounge in T5, but darn it :evil: - I think its actually closes before we arrive.

I know for most people on the forum travel can be a tad pedestrian - but this will be our first "business class" flight and I was so looking forward to the whole lounge-flight-lounge thing :shock:

Anyway in the scheme of things its small beans i guess. So I won't get to emotional about it.

.. But I just shot a request to BA customer service asking about alternate lounge access past security.

So what are my chances of actually getting anything other than a pro-forma e-mail as a reply do you think?

I must admit I am a big believer in good customer service (as long as the customer is not asking the undoable or is being just plain difficult). Its good for the customer, and good for the business.

So I thought I would at least test their system out, and share what happens.

Next up is an Icelandic Air booking - so I'll be researching Saga Class

 

[Dave Noble]

If you arrive after the lounge closes then there is no lounge access at LHR ( unless you are connecting onwards out of LHR )

I expect that you will get a basic letter telling you the same

Dave

 

[Natt]

If you arrive after the lounge closes then there is no lounge access at LHR ( unless you are connecting onwards out of LHR )

I expect that you will get a basic letter telling you the same

Dave

Thats what I suspect to, but its interesting in all the BA material it seems the only place they mention closing times is buried (not anywhere in their flash ap that I can see).

What they should be saying in their promotional material is that the arrivals lounge is for arrivals pre a certain time.

Like I said before I think businesses should go a little bit further, it would be no real drama or effort for them to say yes, and they get an appreciative customer.

They could even say take the e-mail as proof, so its no extra effort on their part.

Or am I dreaming that airlines can do that :?:

 

[Mal]

Your first email from BA will be pretty random and may actually provide the information you need.

If you press the issue further, you may get the correct information, or may get another incorrect email.

Perhaps asking for the third time might get the answer that is correct?

As a non (BA) -status flyer who has contacted their support a couple of times, they frustrate me with their incompetence. Although what you are asking sounds fairly simple, so they may actually know the answer and correctly inform you.

PS - The 'correct' answer is " Please note Galleries Arrivals lounge at London Heathrow Terminal 5 is open daily from 5.00am – 2.00pm." and that no lounge access exists pre or post that time.

according to British Airways - Arrivals lounges

 

[Natt]

Gosh

sounds like I will be lucky to get a sensible response :shock:

Its interesting due to the vagaracies of banking I got a huge fee on my bank account (its complicated but basically we checked before we did a transaction and something went wrong).

I phoned the bank, and it was mostly sorted in the one call (actually it looks like they reversed the fee twice, so I will have to let them know about it).

But nevertheless I soon knew I would not be out of pocket which was the main thing. And it was a quite complex issue.