Award booking cancelled by CX

andye

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Have just found out that my actual flights Mel-Hkg-Mxp have been cancelled for the day I have booked(no contact fromCX, just noticed they weren't available to buy revenue)

What are the responsibilities from CX for this?
Specifically could I ask them to book into flights with revenue availability with different ports eg SYD-HKG-CDG for same day
Hopeful I know. Am hanging on phone waiting to speak to them
 

andye

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Yes it is.
They told me that they couldn't but have reissued MEL-HKG-CDG in Y+/Y+ as opposed to the original Y+/J with adjustment of miles/taxes

Disappointing but better than nothing as am on an inflexible schedule
Will look out for any random J availability in the next few weeks

I am still a bit twitchy about the MEL-HKG leg as it's still not coming up for revenue bookings but she assured me it was still available
 

unclebobl

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Have just found out that my actual flights Mel-Hkg-Mxp have been cancelled for the day I have booked(no contact fromCX, just noticed they weren't available to buy revenue)

What are the responsibilities from CX for this?
Specifically could I ask them to book into flights with revenue availability with different ports eg SYD-HKG-CDG for same day
Hopeful I know. Am hanging on phone waiting to speak to them
I have a similar problem, I booked a points plus via Qantas. Bkk-Hkg_Mel using Emirates and CX, and the money has come off my credit card but the booking has disappeared. I have tried ringing QF but their Bkk office is closed and I have been disconnected twice now after waiting 20mins on Skype. I cannot find an email address on the Qantas website where you can contact them. Even logging into the FF site is difficult from BKK. Hopefully it will be sorted but not sure how
 
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andye

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Sorry to hear

I was right to be twitchy as the Mel-Hkg is indeed cancelled. Looks like it's cattle for us. There was some Y+ Saver in SQ but now not enough Amex miles now I've shipped to CX
 

andye

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I did go to book a Y fare but took advantage of the $25 hold fare option

Meanwhile a J/J CX/AY SYD-HKG-HEL came up. Mrs andye will need to throw off her scrubs before getting into the airport taxi from work

Happy days (and we get another night with rellies) :D
 

MEL_Traveller

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I have a similar problem, I booked a points plus via Qantas. Bkk-Hkg_Mel using Emirates and CX, and the money has come off my credit card but the booking has disappeared. I have tried ringing QF but their Bkk office is closed and I have been disconnected twice now after waiting 20mins on Skype. I cannot find an email address on the Qantas website where you can contact them. Even logging into the FF site is difficult from BKK. Hopefully it will be sorted but not sure how

Just ring the Aussie number for reservations. I don't even know if the Bangkok office is a fully fledged Qantas office, but rather an agent?
 

unclebobl

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Just ring the Aussie number for reservations. I don't even know if the Bangkok office is a fully fledged Qantas office, but rather an agent?
I have spent 45mins 3times on Skype trying to ring the contact center, currently been on the phone for 20mins 9pm Bkk time 1am Syd time. Still on hold. Bloody hopeless
 

MEL_Traveller

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I have spent 45mins 3times on Skype trying to ring the contact center, currently been on the phone for 20mins 9pm Bkk time 1am Syd time. Still on hold. Bloody hopeless

Yeah - the Aussie call centre has hold times up to four hours or more at the moment.
 

andye

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Refunds for cancelled award taxes and a revenue flight that I had as backup came through within 4 days
 
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