I have to say I'm mighty impressed with the LM Support Call Centre having booked the following over the course of the last week and using current LM promotion -
All flights are Sep-Oct 2016.
2 x SYD-BKK TG F (18 hr layover) then BKK - HKG TG F for 50K pp plus taxes/fees
we'll spend a couple of days in HKG and then...
2 x HKG-ICN-CEB OZ J 22.5K pp plus taxes/fees (done online, no screenshot method required)
2 x CEB-ICN (9.5 hr layover) then ICN-SIN OZ J and finally SIN-SYD SQ J (A380) for 40K pp plus taxes/fees
This last one was interesting. I originally did screenshot method for all OZ from CEB-ICN-SYD. When speaking to call centre, agent helpfully pointed out the last sector (ICN-SYD) was in Y not J. I must have missed this when sending screenshots through but agent was absolutely correct. When I sounded less than enthusiastic about this, the agent went off and found OZ flights from CEB to SIN (via ICN) and then got us onto SQ A380 in J back to Sydney.
Great service by the call centre and very proactive by the various agents I spoke with. Definitely makes up for the silly online booking engine deficiencies in my opinion.