Australians stuck in Tokyo Narita Airside after JQ delays flight 24h

[DC3]

Right back at you.

Maybe wait until we know more facts about this matter rather than jump at the headlines.

We only have limited information at this time.

Edited

 

[MEL_Traveller]

From reading the various sources… seems pax were in the transit area. No way to leave, no emergency visas. Due to covid most of the restaurants and food outlets appear to be closed.

Could JQ reps have hopped to the local 7/11 to make up and provide 24 snack bags? You’d like to have thought so, but maybe no time to do that and get it to the pax, especially as I imagine security would have closed at 11pm once the airport did?

As for EU261 I don’t believe that will apply. The flight out of the EU on finnair was on time. It was the connecting flight that was delayed. Had the finnair flight been late, resulting in the missed connection, that might have triggered 261. But as we have seen from another thread, AY seems keen to avoid its obligations.

 

[DC3]

Could JQ reps have hopped to the local 7/11 to make up and provide 24 snack bags?

Maybe, but we don’t know at the moment.

Would these be staff who would usually arrive in Jetstar regalia a few hours prior to departure?

 

[DC3]

I dare say food & drink could be had from inside the terminal, somewhere.

Yes. I’d like to hear some more facts about this. Maybe once those passengers have returned to Oz.

 

[MJHoops]

More detail from pax Mr Knight here

Jetstar passengers stranded at Tokyo airport with no food or water

Gordon Knight was one of the passengers abandoned at Japan's Narita International Airport on Sunday when the JQ12 flight to the Gold Coast was delayed for 24 hours.

www.dailymail.co.uk

 

[RooFlyer]

More detail from pax Mr Knight here

Regrettably, the response will be "Oh, that's all unverified ..." Guess we'll have to wait for the CCTV ....

 

[redwoodw]

From reading the various sources… seems pax were in the transit area. No way to leave, no emergency visas. Due to covid most of the restaurants and food outlets appear to be closed.

Could JQ reps have hopped to the local 7/11 to make up and provide 24 snack bags? You’d like to have thought so, but maybe no time to do that and get it to the pax, especially as I imagine security would have closed at 11pm once the airport did?

As for EU261 I don’t believe that will apply. The flight out of the EU on finnair was on time. It was the connecting flight that was delayed. Had the finnair flight been late, resulting in the missed connection, that might have triggered 261. But as we have seen from another thread, AY seems keen to avoid its obligations.

CURIA - Documents

curia.europa.eu

EU flight compensation law applicable to some US domestic flights - The Points Guy

Passengers on more flights will be eligible for a monetary reward under EU261.

thepointsguy.com

EU261 applies as long as the itinerary is booked on the same ticket, and booked with an EU carrier. It's JQ that's on the hook though, not AY.

 

[ausfox]

Heads should roll for this disaster. Absolute disregard for the Jetstar passengers. Do they plan 10 minutes ahead? If they do they should be dismissed. If they say they plan ahead then their abysmal performance means that they should be dismissed.

 

[Hvr]

Was this an actual connection? Or simply flights where bags will be transferred?

 

[MEL_Traveller]

CURIA - Documents

curia.europa.eu

EU flight compensation law applicable to some US domestic flights - The Points Guy

Passengers on more flights will be eligible for a monetary reward under EU261.

thepointsguy.com

EU261 applies as long as the itinerary is booked on the same ticket, and booked with an EU carrier. It's JQ that's on the hook though, not AY.

I’m not sure. I’ve read through that case and the commentary, it looks like United was flying the entire itinerary as a code-share partner for Lufthansa. This included the flight ex EU and later the connection within the USA. Para 31

In the current case, it would certainly be applicable if passengers were being carried on an AY flight number on the JQ flight. But I don’t know if it would apply if on a JQ flight number?

There’s some commentary on the case here: EU261 Rules Are Now Applicable To Non-EU Carriers Operating For EU Airlines which summarises the facts.