I did read an article in the Bendigo Advertiser, that when contract tracing had been taken over by the local health provider (Bendigo Health), it was working much better and quicker than DHHS central tracing. I wonder, if like fighting bushfires, there's a need for much more in community support, not only to help with the work such as contract tracing and verifying compliance with , but better connect with people and better influence behaviours.
That aside, genuine question, I've read again and again that contact tracing is a specialised skill, that needs to be done by trained health officials. What are the specific skills that it involves beyond getting people to account for their every movement, locations visited and personal interactions over the days before they tested positive? I assume it takes some form of investigative skill.