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Are OW and QF partners picking at the carcass.

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StatusRunner

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Just flew 4 CX legs PER HKG TPE return and got a CSM greeting on 3 of 4 legs for the first time. Silver cabin service, continuous wine top ups and checkin staff were super friendly and highlighting how important you are with your high status etc. the service at the 1st class lounge at the Wing was also impressive. I had similar experience on MH. If only QF could get their Dom staff to do the same and the VA bleed wouldn't be so high.

Is it a consensus that the partners are seeing QF frequent flyers as low lying fruit , considering QF's enhancements and cut backs especially Ex PER
 

RooFlyer

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Any airline in the region with a bit of nous would know that some extra attention by their staff to easily-identified QF FFers costs nothing and may result in a switched passenger.

No brainer really.
 

Princess Fiona

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No I don't think any of the OW partners would view us as low hanging fruit. We are very small fish in the sea here.
Sounds like you had great service on CX, I too have had excellent service on my CX flights. I don't think CX have any intention of chasing us, it's simply a consistency of service.
 

yohy?!

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I would agree with posts above - there isn't a concerted effort from CX to 'convert' QF flyers, they certainly don't go out of their way for me the times I travel on my QFF and I tend to alternate between my MPC GO also on bookings and the service levels are identical.
 

StatusRunner

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The reason why I brought it up is that I've never had CSM greetings before on CX. It surely must be a focus for them for whatever reason.
 

Awesom Andy

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The reason why I brought it up is that I've never had CSM greetings before on CX. It surely must be a focus for them for whatever reason.
I had a greeting most times, for the past few years. So I guess it's either consistent services, or they just never give up chasing me...

There was once, I was on a flight with about 20 DMs and GOs, but the CSM eventually got around to me as well.
 

markis10

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I had a greeting most times, for the past few years. So I guess it's either consistent services, or they just never give up chasing me...

There was once, I was on a flight with about 20 DMs and GOs, but the CSM eventually got around to me as well.

I have had CSM greetings, OP ups etc for the last 17 years with Cx as QF WP, nothing new.
 

Pleb Status

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The reason why I brought it up is that I've never had CSM greetings before on CX. It surely must be a focus for them for whatever reason.

I generally always receive at least one greeting on every CX flight and I have had up to four on a single flight.
 

ketsuzei

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It's probably a sign of what we've come to when we assign ulterior motives to basic good service.
 

JohnK

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What is a CX CSM greeting like?

CX is just as good as Qantas at doing things inconsistently.
 

ketsuzei

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What is a CX CSM greeting like?

CX is just as good as Qantas at doing things inconsistently.

You've flown CX enough to compare their consistency or otherwise with that of QF? I thought you flew QF quite often...
 

drron

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Have always had CSM greetings on CX.
When an AA EXP(only for 2 years) we had 3 J-F opups.
Mrsdrron as WP has had none.
 

JohnK

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You've flown CX enough to compare their consistency or otherwise with that of QF? I thought you flew QF quite often...

And I answered your question with my post.

CX is just as inconsistent as Qantas. So for me when weighing it all up the following is considered.

Their economy product at a stretch is as good as Qantas but not really. Their premium economy is sub-standard to Qantas. Their business product is OK but I would much rather have the Skybed.

Their service recovery is poor. Their FF program makes it nearly impossible to earn to tier status on cheap economy airfares.
 

JohnK

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You might want to bind that phrase to a keystroke so you can use it again soon.

I am fully aware Qantas will make further changes. I have Lifetime Gold for now.

If it gets too difficult then I will stop commuting and start travelling Air Asia to BKK.
 

Awesom Andy

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CX has been very consistent for me. Even on a flight with 20+ DMs and GOs, they eventually got around to me for the greeting. (I took a peek at their little note listing the DMs and GOs on the flight, so I could tell how many status pax there were).
 

dajop

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When I was WP CX usually gave a greeting, at least in J. I don't think I ever flew them in Y as a WP (but have as an SG). As an aside, one of the most memorable greetings was in J SIN-BKK on CX, a lovely CSM who was Thai, she handed out a little hand made bookmark with a thank you on it. Some may say tacky, but it had a nice personal touch and I still sometimes use it.
 

SQ421

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Just flew 4 CX legs PER HKG TPE return and got a CSM greeting on 3 of 4 legs for the first time. Silver cabin service, continuous wine top ups and checkin staff were super friendly and highlighting how important you are with your high status etc. the service at the 1st class lounge at the Wing was also impressive. I had similar experience on MH. If only QF could get their Dom staff to do the same and the VA bleed wouldn't be so high.

Is it a consensus that the partners are seeing QF frequent flyers as low lying fruit , considering QF's enhancements and cut backs especially Ex PER

That's just standard CX service. With 2540 SC on CX in the last year, I can speak with some experience (and a quick scroll through the replies suggest others do agree).
 

Mr_Orange

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Their premium economy is sub-standard to Qantas.

Having flown both, I disagree. It's possible the food offerings on QF are better, but there is really nothing in it for the seating.

Their business product is OK but I would much rather have the Skybed.

WTF??? CX's J hard product sh1ts all over any of QF's offerings. It's possible the new J suite will be competitive but as it stands even the Skybed Mk2 doesn't come close to CX.
 
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serfty

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WTF??? CX's J hard product sh1ts all over any of QF's offerings. It's possible the new J suite will be competitive but as it stands even the Skybed Mk2 doesn't come close to CX.
I believe JohnK is referring to regional J seating, not international.
 
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