Why not?
Just go to the offer page and scroll down. See 2/
The bonus Velocity Frequent Flyer Points will be credited to your Velocity account within two months of the eligible spend criteria being met.
ANZ Rewards Travel Adventures
Today is 24 Jan. You met spend on 29 Nov. Add two months and you get the date of 29 Jan. It is not yet 29 Jan. Yet you have already called several times chasing points?
Personally I would not sign up to any card offers without reading through this section first, and certainly not call up chasing points without having read through it.
Note that with all sorts of offers that CSRs are not always across the details of all offers and so you need to be. Process is that then if the CSR does not know you just asked to be escalated to a supervisor to resolve your issue. However you need to actually make sure that you have an issue in the first place.