ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flights

[nickomac]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

Just received my complimentary lunge passes - I only called last Wednesday too, so I'm pretty impressed with turnaround. They're dated till the end of Feb 2018.

 

[liamsal]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

Just received my complimentary lunge passes - I only called last Wednesday too, so I'm pretty impressed with turnaround. They're dated till the end of Feb 2018.

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Any card holder names on the passes themselves? Being Gold I'm hoping to give them to friends as I have no use for them

 

[Steady]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

spacebar
Any card holder names on the passes themselves? Being Gold I'm hoping to give them to friends as I have no use for them

No names on the invites

 

[somewhat]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

I would say its probably a better idea to hold the Black Card so it's not confused with a transfer of product which would mean you're not eligible. I have the QFF Black so entirely different points scheme and card so fingers crossed. The CSR on the phone when confirming application assured I would receive the points as per what we have been hypothesising.

Did you get the welcome bonus points after one month?

 

[PDog]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

ANZ rewards have told me I am not eligible for the bonus because I previously help the black card. They transferred me to ANZ complaints department and I have read them the terms and conditions. They are looking into it. Sigh. (I received the QFF black card yesterday too, so that will be another call...)

 

[Empire5]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

I rang today as still no points received.
lady said I should have them and transferred me and I ended up at the complaint centre
they are now looking into it..
I have never had a ANZ card

 

[jbman]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

I rang today as still no points received.
lady said I should have them and transferred me and I ended up at the complaint centre
they are now looking into it..
I have never had a ANZ card

Thats the best solution, I found dealing directly with the Rewards centre is painful. Complaints sorted my issue for me within a week

 

[AndersK]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

how strict are they on the 60 days when it comes to the included domestic flight? got a flight i want to book that's in like 58 days.

 

[travelislife]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

ANZ rewards have told me I am not eligible for the bonus because I previously help the black card. They transferred me to ANZ complaints department and I have read them the terms and conditions. They are looking into it. Sigh. (I received the QFF black card yesterday too, so that will be another call...)

Interested to see how you get on here. I held the Black card previously as well. Got this card and then cancelled the Black.

 

[hachoo]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

Interested to see how you get on here. I held the Black card previously as well. Got this card and then cancelled the Black.

In the same situation here. When i called to confirm my details for the card, I was assured I'd get the points as there was no exclusion of the Black card at the time and I was not transferring products. Will be interesting to see what's changed.

 

[Empire5]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

Just received a reply from my last post -
Email from ANZ complaints

What we’ve done about this
I have investigated your concern and confirm the following:

• 
  [*]You applied online for a Rewards Travel Adventurers Card on 6 December 2016.

• 
  [*]Our online promotion at the time of applying was for one complimentary return domestic flight with Virgin Australia each year until the card is cancelled when you spend $500 on eligible purchases.

• 
  [*]I confirm there was no promotion of Velocity points at the time you applied.

Based on this information I must respectfully decline your request for Velocity points.

I’m sorry for any inconvenience this may cause.

Due to this poor experience I have reimbursed your Rewards Servicing fee totalling $55.00 as a goodwill gesture. Please allow 1-2 days for this credit to be processed.


wtf? Very annoyed !!!

 

[theblank]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

• Our online promotion at the time of applying was for one complimentary return domestic flight with Virgin Australia each year until the card is cancelled when you spend $500 on eligible purchases.

did you use the correct application URL to get the 60,000 points? if you applied through the normal ANZ website, it didnt offer the bonus.
What I do know is the 60k points offer expired on 15/07/2017

 

[Empire5]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

Yes used link on first page.. and clearly remember applying as it did state the 60k points on the website when I applied
otherwise would never have..

 

[PDog]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

Yes used link on first page.. and clearly remember applying as it did state the 60k points on the website when I applied
otherwise would never have..

wow, very frustrating. Have they even got the right card, cause isn't the fee $200+?

I am calling them for a follow up on mine tomorrow. And I will be screen-shotting everything from now on!!

 

[travelislife]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

Yes used link on first page.. and clearly remember applying as it did state the 60k points on the website when I applied
otherwise would never have..

Just screenshot from the link at the start of this thread and say you used that link. Still says the 60,000 bonus points.

 

[Empire5]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

wow, very frustrating. Have they even got the right card, cause isn't the fee $200+?

I am calling them for a follow up on mine tomorrow. And I will be screen-shotting everything from now on!!

Yes annual fee was $170
so not even sure what the $55 represents in terms of rewards servicing fee!?
currently in USA so pain to communicate and thought I would ask here prior to calling/email replyi

 

[Empire5]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

Just screenshot from the link at the start of this thread and say you used that link. Still says the 60,000 bonus points.

Thanks yes good idea!

 

[PDog]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

Yes annual fee was $170
so not even sure what the $55 represents in terms of rewards servicing fee!?
currently in USA so pain to communicate and thought I would ask here prior to calling/email replyi

just checked, mine was $225, so might be split $170 for card & $55 for rewards?

 

[lovetravellingoz]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

and say you used that link..

While can try...ANZ if they choose to look will probably know what link was used to apply. In my business I certainly can see who used what link to apply for various promotions.


Having said that CSRs etc often cannot keep track of all the promotions as they keep changing. So it may depend if someone there as has a real look, or just a superficial look.

 

[Empire5]

Re: ANZ Rewards Travel Adventure now 60,000 velocity points; 1 domestic return flight

While can try...ANZ if they choose to look will probably know what link was used to apply. In my business I certainly can see who used what link to apply for various promotions.


Having said that CSRs etc often cannot keep track of all the promotions as they keep changing. So it may depend if someone there as has a real look, or just a superficial look.

When I did call initially to find out about the points the girl told me she could see I should have had the points and was then put on hold and transferred to complaints aka palmed off