Anytime Lounge Access Finishing? [Yes, from 15Aug12]
- Thread starter immature
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Me either. I have now tried 2-3 times to notify DJ that I get *no* status emails from them these days. Not even monthly statements. I know it's them too, as my mail server receives the emails for my parents and brothers, and I see their emails in the past 24 hours logs.
DJ keep saying "oh but you are signed up you'll get email' even though I never do. The only thing I get is my itineraries. I'm a little sick of reporting this.
Seems I am in the same situation - I don't seem to get any emails apart from itineraries. Have never had anything else, I just presumed that they don't send anything else out, but did wonder when everyone was getting status bonus emails etc.........
Did you feel like having a crack at him? People like this need to be taken down a peg - would have been enjoyable to help the lounge staff boot him out.
Foreigner
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Yep, got mine just before 2:00 pm.
Policy is clear and appreciate that for me, Gold member, I have access before and after-same day flight.
Just to confirm, check https://www.velocityrewards.com.au/content/MyAccount/MyPreferences/index.html to see if you have everything there selected. I have a tick in every 'Communication Preferences' box, but it makes no difference, I get nothing (except v-mail).
*edit*
I just emailed them, again. Maybe they'll get their act together this time. It appears as though I've not had a monthly statement via email from them since December 2010!
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Thanks - checked and everything was ticked - have reselected and confirmed so will see if that results in anything.....
Keep us posted. I'll also advise when (or if) I hear back from them regarding the same problem (knowing how their email systems 'present' themselves from an SMTP level, it's surprising more people haven't complained about this).
777
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I feel like scolding him with "THAT'S WHY YOU CAN'T HAVE NICE THINGS! YOU DON'T TAKE GOOD CARE OF THEM!"
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anat0l
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Spare a thought for our Flyertalk brethren - some have nigh just found out about these changes (Virgin Australia haven't been as "proactive" on Flyertalk compared to our being a bit spoiled here on AFF):
Ridiculous Virgin changes to Lounge entry rules - with zero advance notice. - FlyerTalk Forums
Ridiculous Virgin changes to Lounge entry rules - with zero advance notice. - FlyerTalk Forums
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medhead
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Not saying it didn't happen but the idiot who was denied access doesn't ring true. How did he get DJ status in the first place without flying DJ. Status match? So he had qantas status and presumably lounge access at some point. So why the hell was he using the DJ lounge and not the QP? Clearly the guy is a class A imbecile who clearly doesn't have the first clue about FF programs.
Sent from the Throne
Sent from the Throne
Heavens! What a horrible website ...there sure does appear to be some a-grade wankers posting over there.
wob.geek
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They probably say the same about AFF...
amaroo
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When next you have a few moments of doing nothing take a read at the Delta or any of the other sepo boards - great entertainment!
birder
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I'm a platinum who was status matched, and I am extremely annoyed about this change for a few reasons. First, I just received notice today in an email - the notice was buried deep in the email. Since I do use ATA about every 2 months, when I pick up out-of-town business clients, I am very glad that I read through the whole email (I normally do not). I would have been seriously pissed off to show up at the lounge with a client and be denied entry. DJ, this is poor form on your part.
Second, I have read through about 30 pages of this thread and skipped ahead to post. Apparently some people who were status matched are being given offers to allow them to retain platinum by flying only 1-4 flights? I am very close to renewing my platinum through hard-earned flying, and I was planning to do so with one last international flight in September. (I fly only economy unfortunately so it takes a lot more flying to get to Platinum this way.) I'm not sure why I wasn't given any of these special offers, but apparently I'm not very valuable to DJ.
Third, why is everyone assuming that there had to be abuse to cause DJ to end ATA? Until/unless DJ explains why, I think it's premature to make that argument. It may be that the cost-cutters got the upper hand. Facts are malleable things; the same set of facts can be construed as "success" or "abuse." Other people have made this same argument; if it's ATA, how is it abuse?
So right now, I'm scratching my head over what to do. I do mostly international flying and DJ's lack of alliance causes me endless grief. When I fly in the US on Delta, as part of DJ-booked tickets, I still get charged ridiculous amounts for baggage. That wouldn't happen if I had status with an airline in an alliance.
I have also brought my daughter to the lounge twice (we live in Canberra). It's a magical experience for her: the planes, the feeling of being in a nice restaurant, the atmosphere. I don't drink coffee or rarely drink alcohol, so we certainly haven't cost DJ much money this way. This was a major perk for me, even though we rarely used it (and only on Sunday afternoons, when the lounge is dead).
So DJ has ticked me off in a number of ways: 1) providing no advance notice of the change 2) providing no real visible notice of the change (burying it in the middle of a monthly email doesn't count) 3) refusing to explain the change and 4) refusing to consider less dramatic changes, such as giving it to Platinum only or allowing it only on off-peak times.
What does this mean for me? I'm glad I haven't booked my final international flight, because I'm not sure if I'm going to stay with DJ. If they had seamless international alliances, this would annoy me but not break the final straw. However, given the headaches I put up because of my loyalty to DJ, I was going to stay with them because of ATA - and now I may not.
It's off to the Qantas website to figure out which program is best for me.
Second, I have read through about 30 pages of this thread and skipped ahead to post. Apparently some people who were status matched are being given offers to allow them to retain platinum by flying only 1-4 flights? I am very close to renewing my platinum through hard-earned flying, and I was planning to do so with one last international flight in September. (I fly only economy unfortunately so it takes a lot more flying to get to Platinum this way.) I'm not sure why I wasn't given any of these special offers, but apparently I'm not very valuable to DJ.
Third, why is everyone assuming that there had to be abuse to cause DJ to end ATA? Until/unless DJ explains why, I think it's premature to make that argument. It may be that the cost-cutters got the upper hand. Facts are malleable things; the same set of facts can be construed as "success" or "abuse." Other people have made this same argument; if it's ATA, how is it abuse?
So right now, I'm scratching my head over what to do. I do mostly international flying and DJ's lack of alliance causes me endless grief. When I fly in the US on Delta, as part of DJ-booked tickets, I still get charged ridiculous amounts for baggage. That wouldn't happen if I had status with an airline in an alliance.
I have also brought my daughter to the lounge twice (we live in Canberra). It's a magical experience for her: the planes, the feeling of being in a nice restaurant, the atmosphere. I don't drink coffee or rarely drink alcohol, so we certainly haven't cost DJ much money this way. This was a major perk for me, even though we rarely used it (and only on Sunday afternoons, when the lounge is dead).
So DJ has ticked me off in a number of ways: 1) providing no advance notice of the change 2) providing no real visible notice of the change (burying it in the middle of a monthly email doesn't count) 3) refusing to explain the change and 4) refusing to consider less dramatic changes, such as giving it to Platinum only or allowing it only on off-peak times.
What does this mean for me? I'm glad I haven't booked my final international flight, because I'm not sure if I'm going to stay with DJ. If they had seamless international alliances, this would annoy me but not break the final straw. However, given the headaches I put up because of my loyalty to DJ, I was going to stay with them because of ATA - and now I may not.
It's off to the Qantas website to figure out which program is best for me.
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.
Did he think Virgin would care that someone who 'never bothers with VA' can no longer get something for nothing?
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I hate to go off topic but I find AFF so, so much more palatable than Flyertalk. Naturally, I don't wish to sound at all racist, nor do I suggest the manner covers the whole populus, but I find so many comments by many Americans (going by their location info) on Flyertalk as purely argumentative, often dummy spitting and sometimes downright offensive in tone.
AFF is so superior.
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