Hi all,
Trying to take advantage of the AA bonus miles promotion and attempting to pay from China using my Australian credit card for a third party (my partner.) Yesterday, the transaction was rejected after "processing" for hours. After calling customer service I eventually was told it's because they couldn't verify my card for such a large amount and could I present myself at an AA office (I'm in Xi'an, closest counters are Beijing or Shanghai.)
As I have a booking on hold until Saturday, I eventually agreed with the AA agent that my mother could call from Australia and pay for my miles for my account using her credit card. It's still "processing" which, judging by the first transaction attempt, doesn't bode well.
Has anyone else experienced this? Can anyone think of any solutions!?
Thanks!
Trying to take advantage of the AA bonus miles promotion and attempting to pay from China using my Australian credit card for a third party (my partner.) Yesterday, the transaction was rejected after "processing" for hours. After calling customer service I eventually was told it's because they couldn't verify my card for such a large amount and could I present myself at an AA office (I'm in Xi'an, closest counters are Beijing or Shanghai.)
As I have a booking on hold until Saturday, I eventually agreed with the AA agent that my mother could call from Australia and pay for my miles for my account using her credit card. It's still "processing" which, judging by the first transaction attempt, doesn't bode well.
Has anyone else experienced this? Can anyone think of any solutions!?
Thanks!