Any tips on making the IFE work on devices?

Status
Not open for further replies.

Warks

Established Member
Joined
Oct 9, 2003
Messages
2,728
Points
620
I've had very mixed experiences using the Virgin IFE on my computer. The first time I tried it all I got for the whole flight was the "We're sorry..." screen which kept refreshing and failing. I alerted the FAs but I didn't think they'd be able to help and I was right. The next time I used it there seemed to be no problem and I watched a few programs.

On my flights last week I couldn't get it to work properly again. I used Google Chrome and couldn't even get the start screen. However I found I still had Internet Explorer so I used that and I got the home screen okay. However when I started a program the ad at the start would come on and freeze after about five seconds. I would have to completely restart IE to get it back. I would then move to another episode of a TV show and it worked.

On the way home I managed to get the home screen with Google Chrome but had the same freezing problem with everything I tried. Used IE again and got the same result so I couldn't watch anything. So I had nothing to watch but the back of the seat for the next two hours (forgot my book). The woman next to me had an iPhone and watched a movie on it on the way home. On the way up a kid next to me watched shows on an iPod.

What's the problem? Is there a setting I can change? Does it only work properly with Apple products? It's pretty disappointing and I don't blame the FAs for not understanding it.
 

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Messages
43,965
Solutions
14
Points
3,300
Qantas
Platinum
Virgin
Platinum
I have not tried Chrome. Firefox is my preferred browser, but has not worked.

IE is fine however.

The interface employs Microsoft Silverlight. Maybe uninstall that, then re instal it?

Have you tried the web interface test page?

Lufthansa Systems - BoardConnect Check
 

Ausbt

Established Member
Joined
Apr 21, 2012
Messages
1,362
Points
465
It failed to load any content on my iPhone app last week. In the end I just gave up and read the paper.
 
Combining a phone charger and phone holder our Magnetic Wireless Car Phone Charger quickly charges your phone while driving without tangled cords!

Suitable for car dashboard air vent installation, our wireless phone charger makes phone calls and GPS navigation easier more convenient.

AFF Supporters can remove this and all advertisements

Warks

Established Member
Joined
Oct 9, 2003
Messages
2,728
Points
620
I have not tried Chrome. Firefox is my preferred browser, but has not worked.

IE is fine however.

The interface employs Microsoft Silverlight. Maybe uninstall that, then re instal it?

Have you tried the web interface test page?

Lufthansa Systems - BoardConnect Check

Thanks - the test worked so I'm not sure what that means. I think I recall that screen when I first installed it.

I'm betting it would all work on the ground but not in the air.
 
Status
Not open for further replies.
Top