here2go
Active Member
- Joined
- Mar 11, 2012
- Posts
- 830
I thought I would share my booking experiences with various airlines / agents in the booking process.
PAX: 2 adults, 2 children aged 2 and 4.
Plan:
9 Jan: 1515-1815: JQ59 DRW-SIN (Booking 1 - JQ)
9 Jan: 2120-2220: MH610 SIN-KUL (Booking 2 - Expedia)
9 Jan: 2335-0715+1 MH88 KUL-NRT (Booking 2 - Expedia)
12 Jan: 1030-1205 JL511 HND-CTS (Booking 3 - JAL)
19 Jan: 1300-1435 JL510 HND-CTS (Booking 3 - JAL)
22 Jan: 1030-1705 MH89 NRT-KUL (Booking 2 - Expedia)
22 Jan: 1930-2025 MH607 KUL-SIN (Booking 2 - Expedia)
25 Jan: 2220-0430 JQ64 SIN-DRW (Booking 4 - JQ Asia)
Booking 1 - Straightforward JQ.
Booking 2 - Expedia (MH). Easy to make the booking. Perhaps too easy. When the email came back, the QFF was listed as MH Nxx_xx_x. I contacted Expedia, and they said this was normal. Not satisfied, I contacted MH, and got a copy of the itinerary. Came back with correct FF numbers, with OW status listed too. Of interest was that we were listed as having Fruit Platters only. Grumble. Called back to correct this. Don't know where fruit platters came from. Frustrated that I cannot see the booking on the MH Website, and Mercator doesn't have a "CheckMyTrip" portal.
Booking 3 - JAL Callcentre. I wanted Yokoso fares. After wandering into a major chain who had NO IDEA about air passes, I decided to do it myself. After finding JAL don't have an Australian domiciled Yokoso Portal, unlike the US, I called the call centre. I suggest not doing this if you are in a Noise Affected area courtesy when the RAAF are flying their Hornets about.
Anyway, after regurgitating MH ticket numbers, Passport Numbers, Flights, and QFF Numbers, I was told I had to email the lot with scanned passports to a certain address (accent barrier and RAAF made collecting this difficult, and they didn't use the phonetic alphabet).
Interestingly, I had the option to pay in Singapore Dollars or AUD. Difference, SGD30 surcharge vs AUD62 Surcharge. Funnily - I chose to pay in SGD.
After sending it all off the next day, I called to arrange payment. After finding the email, they took the credit card, and said they would send it off to Singapore JAL for ticketing. Another six hours later I get a phone call querying why I wanted a seat for my youngest, as she is under three - she could sit on our laps! I responded that she is a Gaijin Baby, please ticket with 4. Within an hour the ticket turned up. There was no FF details on the tickets, so I called back, and it was all there on the booking. Very odd. Also painful is the fact that the tickets cannot be viewed on their website. I wonder if the their CRS's migration to Travelport later in the year will fix this.
Booking 4 - Jetstar Asia
The flight back to Darwin is the same price, however, the meal and FF Bundle is cheaper (SGD30 vs AUD42).
I did go into a major travel agent chain with this, but they had no idea how airpasses worked, (I was educating them, and I've never touched a GDS or CRS in my life) so I decided to do it all myself.
Booking with JAL and MH makes me appreciate how lucky we are with the Qantas website and to a lesser extent Virgin Australia. I look forward to travelling and doing the report in the new year.
PAX: 2 adults, 2 children aged 2 and 4.
Plan:
9 Jan: 1515-1815: JQ59 DRW-SIN (Booking 1 - JQ)
9 Jan: 2120-2220: MH610 SIN-KUL (Booking 2 - Expedia)
9 Jan: 2335-0715+1 MH88 KUL-NRT (Booking 2 - Expedia)
12 Jan: 1030-1205 JL511 HND-CTS (Booking 3 - JAL)
19 Jan: 1300-1435 JL510 HND-CTS (Booking 3 - JAL)
22 Jan: 1030-1705 MH89 NRT-KUL (Booking 2 - Expedia)
22 Jan: 1930-2025 MH607 KUL-SIN (Booking 2 - Expedia)
25 Jan: 2220-0430 JQ64 SIN-DRW (Booking 4 - JQ Asia)
Booking 1 - Straightforward JQ.
Booking 2 - Expedia (MH). Easy to make the booking. Perhaps too easy. When the email came back, the QFF was listed as MH Nxx_xx_x. I contacted Expedia, and they said this was normal. Not satisfied, I contacted MH, and got a copy of the itinerary. Came back with correct FF numbers, with OW status listed too. Of interest was that we were listed as having Fruit Platters only. Grumble. Called back to correct this. Don't know where fruit platters came from. Frustrated that I cannot see the booking on the MH Website, and Mercator doesn't have a "CheckMyTrip" portal.
Booking 3 - JAL Callcentre. I wanted Yokoso fares. After wandering into a major chain who had NO IDEA about air passes, I decided to do it myself. After finding JAL don't have an Australian domiciled Yokoso Portal, unlike the US, I called the call centre. I suggest not doing this if you are in a Noise Affected area courtesy when the RAAF are flying their Hornets about.
Anyway, after regurgitating MH ticket numbers, Passport Numbers, Flights, and QFF Numbers, I was told I had to email the lot with scanned passports to a certain address (accent barrier and RAAF made collecting this difficult, and they didn't use the phonetic alphabet).
Interestingly, I had the option to pay in Singapore Dollars or AUD. Difference, SGD30 surcharge vs AUD62 Surcharge. Funnily - I chose to pay in SGD.
After sending it all off the next day, I called to arrange payment. After finding the email, they took the credit card, and said they would send it off to Singapore JAL for ticketing. Another six hours later I get a phone call querying why I wanted a seat for my youngest, as she is under three - she could sit on our laps! I responded that she is a Gaijin Baby, please ticket with 4. Within an hour the ticket turned up. There was no FF details on the tickets, so I called back, and it was all there on the booking. Very odd. Also painful is the fact that the tickets cannot be viewed on their website. I wonder if the their CRS's migration to Travelport later in the year will fix this.
Booking 4 - Jetstar Asia
The flight back to Darwin is the same price, however, the meal and FF Bundle is cheaper (SGD30 vs AUD42).
I did go into a major travel agent chain with this, but they had no idea how airpasses worked, (I was educating them, and I've never touched a GDS or CRS in my life) so I decided to do it all myself.
Booking with JAL and MH makes me appreciate how lucky we are with the Qantas website and to a lesser extent Virgin Australia. I look forward to travelling and doing the report in the new year.