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Ammending incorrect status bonus?

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aus_flyer

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In a few weeks time I will take a CX flight which will make me Platinum. Straight after that flight I board a BA flight. I am worried that my CX won't post in time to change to Platinum, and I won't get my status bonus on the BA flight. Do you think QF would fix this if it was to occur?
 

Mal

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There have been cases where Qantas has made some kind of adjustment after the flight. Not sure if this is a manual thing done, or some kind of automated sweep.

If it doesn't post, I'd call Qantas a week later to argue your case.
 

infoworks

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In my experience it's taken about 3 working days for the CX travel to post to my QF account.
 

serfty

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Very recent Experience

infoworks said:
In my experience it's taken about 3 working days for the CX travel to post to my QF account.
odoherty said:
In a few weeks time I will take a CX flight which will make me Platinum. Straight after that flight I board a BA flight. I am worried that my CX won't post in time to change to Platinum, and I won't get my status bonus on the BA flight. Do you think QF would fix this if it was to occur?
Last Month I took an award flight on CX SIN-CMB; whereupon I commenced my first DONE4.

I flew CX in Business on Thursday Oct 20th (2 times), Friday Oct 21st & Saturday Oct 22nd then QF in Business Sunday Oct 23rd.

My QF flight posted the next day (on Monday morning) and all 4 CX flights posted overnight Wednesday Oct 26th.

As a matter of interest, my award flight on CX 19th Oct does not show at all; on the same award booking I had a QF SYD-SIN on Oct 18th; it does show.
 

DPG

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Oct 23, 2005
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I have had this happen...

Qantas fixed it and gave me the increased status credits a few days later...

I had the following entry into my online statement:

POINTS ADJUSTMENT DUE RECALC OF STATUS BONUS QF 044 ECONOMY 17SEP05 AUCKLAND/SYDNEY 670 670 0

Interestingly for me is that when I flew this flight I wan't a Platinum, but then I sent in some previous boarding passes which I was holding on to (thinking I would keep them until the next year), and when QF credited these points, they worked out that I would have been Platinum when I had taken the flight above, so they gave me the bonus!

Kudos to QF for thinking far beyond what I actually was thinking!

D P G
 

NM

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I have had a similar manual adjustment undertaken. Just a phone call to explain and the manual adjustment was done immediately without hesitation.
 

aus_flyer

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I've had a manual adjustment for another reason, but glad to hear that I'll be fine. As always, I appreciate the feedback. Thanks. :D
 

infoworks

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Aug 11, 2002
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On domestic flights, I've had the flight misentered by the check in staff (e.g. paid ticket upgrad being put in as FF ticket) resulting in no SCs. A phone call to QF (during office hours only please) resolves the problem on the phone - nice!
 
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