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Ammending incorrect status bonus?

Discussion in 'Qantas Frequent Flyer Program' started by aus_flyer, Nov 27, 2005.

  1. aus_flyer

    aus_flyer Established Member

    Feb 15, 2005
    1,361
    25
    Brisbane
    In a few weeks time I will take a CX flight which will make me Platinum. Straight after that flight I board a BA flight. I am worried that my CX won't post in time to change to Platinum, and I won't get my status bonus on the BA flight. Do you think QF would fix this if it was to occur?
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  2. Mal

    Mal Enthusiast

    Dec 25, 2004
    12,215
    1,290
    London
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    There have been cases where Qantas has made some kind of adjustment after the flight. Not sure if this is a manual thing done, or some kind of automated sweep.

    If it doesn't post, I'd call Qantas a week later to argue your case.
     


  3. infoworks

    infoworks Member

    Aug 11, 2002
    377
    9
    Sydney
    In my experience it's taken about 3 working days for the CX travel to post to my QF account.
     
  4. serfty

    Moderator

    Nov 16, 2004
    36,833
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    MEL
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    Very recent Experience

    Last Month I took an award flight on CX SIN-CMB; whereupon I commenced my first DONE4.

    I flew CX in Business on Thursday Oct 20th (2 times), Friday Oct 21st & Saturday Oct 22nd then QF in Business Sunday Oct 23rd.

    My QF flight posted the next day (on Monday morning) and all 4 CX flights posted overnight Wednesday Oct 26th.

    As a matter of interest, my award flight on CX 19th Oct does not show at all; on the same award booking I had a QF SYD-SIN on Oct 18th; it does show.
     
  5. DPG

    DPG Member

    Oct 23, 2005
    172
    2
    SYD
    I have had this happen...

    Qantas fixed it and gave me the increased status credits a few days later...

    I had the following entry into my online statement:

    POINTS ADJUSTMENT DUE RECALC OF STATUS BONUS QF 044 ECONOMY 17SEP05 AUCKLAND/SYDNEY 670 670 0

    Interestingly for me is that when I flew this flight I wan't a Platinum, but then I sent in some previous boarding passes which I was holding on to (thinking I would keep them until the next year), and when QF credited these points, they worked out that I would have been Platinum when I had taken the flight above, so they gave me the bonus!

    Kudos to QF for thinking far beyond what I actually was thinking!

    D P G
     


  6. NM

    NM
    Moderator

    Aug 27, 2004
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    I have had a similar manual adjustment undertaken. Just a phone call to explain and the manual adjustment was done immediately without hesitation.
     
  7. aus_flyer

    aus_flyer Established Member

    Feb 15, 2005
    1,361
    25
    Brisbane
    I've had a manual adjustment for another reason, but glad to hear that I'll be fine. As always, I appreciate the feedback. Thanks. :D
     
  8. Kiwi Flyer

    Kiwi Flyer Senior Member

    Sep 24, 2004
    5,453
    5
    It took about a week for my recent CX flights to post.
     
  9. infoworks

    infoworks Member

    Aug 11, 2002
    377
    9
    Sydney
    On domestic flights, I've had the flight misentered by the check in staff (e.g. paid ticket upgrad being put in as FF ticket) resulting in no SCs. A phone call to QF (during office hours only please) resolves the problem on the phone - nice!
     
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