Perhaps I shall provide feedback on their website's flakiness when I get around to completing their Customer Service survey. I received this email below.
[FONT=Arial, Helvetica, sans-serif][SIZE=-2]
Tell Us What You Think[/SIZE][/FONT]
[FONT=Arial, Helvetica, sans-serif][SIZE=-2]
At American Express®, we want to know what you think of our service - and what we can do to make it better.[/SIZE][/FONT]
[FONT=Arial, Helvetica, sans-serif][SIZE=-2]
You have recently had contact with our Customer Service Centre and we hope that we were able to meet your needs. But could we have done more?[/SIZE][/FONT]
[FONT=Arial, Helvetica, sans-serif][SIZE=-2]
To help us continually improve our service, we would like to invite you to complete our Customer Service Satisfaction Survey. Your responses will not be used for marketing purposes.[/SIZE][/FONT]
[FONT=Arial, Helvetica, sans-serif][SIZE=-2]
Thank you in advance for your participation. We look forward to hearing from you.[/SIZE][/FONT]
[FONT=Arial, Helvetica, sans-serif][SIZE=-2]
Yours sincerely,[/SIZE][/FONT]
[FONT=Arial, Helvetica, sans-serif][SIZE=-2]
[/SIZE][/FONT][FONT=Arial, Helvetica, sans-serif][SIZE=-2]
Suzan Kereere
Senior Vice President
Customer Services International
Japan Asia Pacific Australia
[/SIZE][/FONT]