Amex "I'm going to cancel my card" - bonus points given thread.

[shuuy]

Don't mention the fee being the reason.

Talk about the degradation in services and issues you've had in the last year (e.g., calling me about a potential fraudulent transaction 13 hours after it happened)

 

[Quattro]

So I finally went to cancel the platinum charge card as I wasn't using it:

120,000 points if I keep the card open until January 2026. No spend criteria (I asked given it was a timeline to keep open)

Points received 23/12/25

 

[Catweazle]

Seems like pot luck most of the time, for the majority of us.

 

[Strikes]

No luck here (Platinum Charge). Second year in a row with a no, previously every year prior successful. Probably don't think I'll worry trying anymore. Referenced devaluation etc. Was polite about enquiring, although I definitely feel the service these days at times is often blasé at best.

 

[elogic]

Just called to see if there was an offer , been with Amex for more than 10yrs , putting north of 1.2M /yr on the business card . told there was no offer currently and checking back another time might produce a retention offer , was asked if the devaluation was a reason for my calling today .

Will try again closer to the yearly fee roll over , has anyone else had luck with a similar spend ?

 

[Kimster]

Just called to see if there was an offer , been with Amex for more than 10yrs , putting north of 1.2M /yr on the business card . told there was no offer currently and checking back another time might produce a retention offer , was asked if the devaluation was a reason for my calling today .

Will try again closer to the yearly fee roll over , has anyone else had luck with a similar spend ?

300K points - similar spend. See my post from Nov 25. Points were due to be posted in Jan 26 but received them on the 23rd of this month. Good Luck

 

[Welsh-Kiwi]

Platinum Edge in NZ. No offer of points. $100k spend PA. The operator said retention bonuses were not being offered anymore…..

 

[lovestotravel]

Plat charge
350k annual spend
No retention offers

Overseas agent just reading a script

Pathetic

 

[lovestotravel]

Ill try again for an aussie agent next week

 

[Franko Costa]

Plat charge
350k annual spend
No retention offers

Overseas agent just reading a script

Pathetic

I think they can offer retention on biz cards only. For personal cards, there is some game when you need to cancel, but then open it again to get a retention. I could be wrong though

 

[lovestotravel]

Tried again today

Got through to an Aussie agent straight away after following the cancellation IVR/prompts - Was asked why, mentioned devaluation etc. Said I'd get transferred to cancellation team

Was on hold for about 10 mins, the same bloke comes back and says they are busy but he can read me the cancellation script.

I then paused and said I had a few questions, talked more about all the changes over 12 months, and then suddenly he said the cancellation team was available.

Was transferred offshore/Philippines and the agent couldn't care less and just wanted to read the script.

Oh well no points to be had.