Amex "I'm going to cancel my card" - bonus points given thread.

[shuuy]

Don't mention the fee being the reason.

Talk about the degradation in services and issues you've had in the last year (e.g., calling me about a potential fraudulent transaction 13 hours after it happened)

 

[Quattro]

So I finally went to cancel the platinum charge card as I wasn't using it:

120,000 points if I keep the card open until January 2026. No spend criteria (I asked given it was a timeline to keep open)

Points received 23/12/25

 

[Catweazle]

Seems like pot luck most of the time, for the majority of us.

 

[Strikes]

No luck here (Platinum Charge). Second year in a row with a no, previously every year prior successful. Probably don't think I'll worry trying anymore. Referenced devaluation etc. Was polite about enquiring, although I definitely feel the service these days at times is often blasé at best.

 

[elogic]

Just called to see if there was an offer , been with Amex for more than 10yrs , putting north of 1.2M /yr on the business card . told there was no offer currently and checking back another time might produce a retention offer , was asked if the devaluation was a reason for my calling today .

Will try again closer to the yearly fee roll over , has anyone else had luck with a similar spend ?

 

[Kimster]

Just called to see if there was an offer , been with Amex for more than 10yrs , putting north of 1.2M /yr on the business card . told there was no offer currently and checking back another time might produce a retention offer , was asked if the devaluation was a reason for my calling today .

Will try again closer to the yearly fee roll over , has anyone else had luck with a similar spend ?

300K points - similar spend. See my post from Nov 25. Points were due to be posted in Jan 26 but received them on the 23rd of this month. Good Luck