Amex "I'm going to cancel my card" - bonus points given thread.

[Daver6]

The reason retention offers are not offered has been well canvassed in this thread, the CC companies are not allowed to offer them.

Credit Card Retention Offers Are Dead

When calling up to cancel your credit card, it was previously common practice for the bank to offer an annual fee waiver, bonus points or other inducements to keep the card.

www.australianfrequentflyer.com.au

Which is why they weren't offering retention offers. Instead they gave you an offer to re-open a closed credit card. I suspect the legal teams have decided that this area is perhaps a little too grey.

 

[burmans]

Which is why they weren't offering retention offers. Instead they gave you an offer to re-open a closed credit card. I suspect the legal teams have decided that this area is perhaps a little too grey.

Yes, I’ve always thought there may be options if you don’t open with “I’m going to cancel …” but as you suggest these may be too close to the wind legally and Amex have put in the too hard basket as they’d need to be very careful about what (sometimes somewhat poorly trained) CSRs say.

 

[DC3]

For those saying they've called and been refused, can you clarify which card you hold?

Is this asking too much of some of our fellow-AFFers?

 

[Steady]

I’m about to cancel my charge, keen to hear about what options I have before doing it.

If I can’t get anything or something of value I will sit out the 18 months

 

[comehither]

I'd love to churn the charge but I get more than the annual fee in value so would just never do it unfortunately. But putting through 120K each year through it. Unfortunately I held another AMEX when I applied for the Charge so never got any points upon sign up.

 

[Daver6]

I’m about to cancel my charge, keen to hear about what options I have before doing it.

If I can’t get anything or something of value I will sit out the 18 months

Earlier this year there was nothing on offer for me. They offered to downgrade to a couple of lower charge cards but that didn't suit me. Like @comehither I get back more than the annual fee in value, so it's a keeper for me.

 

[Steady]

Earlier this year there was nothing on offer for me. They offered to downgrade to a couple of lower charge cards but that didn't suit me. Like @comehither I get back more than the annual fee in value, so it's a keeper for me.

I at least break even, but the signup bonus points make it worthwhile to me

 

[bits]

It seems like retention offers for Plat Charge cardholders dried up from February onwards, in this thread anyway (I got my offer in late January).