Hello All - One thing I noticed is that there is little to no discussion on the AMEX Gold Charge card. I admit its a bit of an inbetweener.....
I have this card as a backup, though I am considering making it my main card when my Citi Plat visa is due for renewal soon. I will just get a no fee visa as a backup for non-AMEX acceptors.
The main reasons I am considering this are
1. Better service with AMEX
2. Call centres are fluent English speaking Australians (don’t want that one to sound bad, but when I call up, I like to speak to someone I can relate to)
3. Annual fee is lower
Naturally there are some drawbacks with AMEX Gold Charge (acceptance, surcharges, no QFF transfer, I expect a lower credit limit). Nevertheless, after some painful experiences with disputing a couple of transactions on my citi card (both of which were fraudulent taxi charges), I am happy to pay extra for the customer service and peace of mind.
Disputing a charge with AMEX was such a simple and pleasant experience, and was sorted within a few days. One of the aforementioned disputes I raised with Citi took 6 months of hassling. Not really sure what is going on with Citibank these days.
After all of that, I am wondering if anyone uses Gold Charge card as their main card - and if there are any good/bad experiences? Does anyone have any other suggestions for customer service focussed cards?
Cheers
I have this card as a backup, though I am considering making it my main card when my Citi Plat visa is due for renewal soon. I will just get a no fee visa as a backup for non-AMEX acceptors.
The main reasons I am considering this are
1. Better service with AMEX
2. Call centres are fluent English speaking Australians (don’t want that one to sound bad, but when I call up, I like to speak to someone I can relate to)
3. Annual fee is lower
Naturally there are some drawbacks with AMEX Gold Charge (acceptance, surcharges, no QFF transfer, I expect a lower credit limit). Nevertheless, after some painful experiences with disputing a couple of transactions on my citi card (both of which were fraudulent taxi charges), I am happy to pay extra for the customer service and peace of mind.
Disputing a charge with AMEX was such a simple and pleasant experience, and was sorted within a few days. One of the aforementioned disputes I raised with Citi took 6 months of hassling. Not really sure what is going on with Citibank these days.
After all of that, I am wondering if anyone uses Gold Charge card as their main card - and if there are any good/bad experiences? Does anyone have any other suggestions for customer service focussed cards?
Cheers