Amex D-Day Approaching (14/4/19)! | Page 14 | Australian Frequent Flyer
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Amex D-Day Approaching (14/4/19)!

desafinado74

Member
Joined
Sep 13, 2015
Messages
246
I was trying to transfer my points to SQ just now. Got this error message : (I was using Firefox)

"We regret that we are unable to process your request at this time. Please try to redeem your points at another time or call the number on the back of your card for Customer Service. Ref -1010"

Anyone experiencing the same problem ?

And, i have some pending transactions from 11th of April.
When do you think the transactions will clear ?
 

Chicken

Active Member
Joined
May 9, 2006
Messages
931
I was trying to transfer my points to SQ just now. Got this error message : (I was using Firefox)

"We regret that we are unable to process your request at this time. Please try to redeem your points at another time or call the number on the back of your card for Customer Service. Ref -1010"

Anyone experiencing the same problem ?
I just tried using Firefox, and I got to the final confirmation:

"Are you sure you want to complete the transfer of your Membership Rewards points to Singapore KrisFlyer?
Please note that points transfers are final and transferred points cannot be returned.
Please confirm your points transfer transaction:"

And, i have some pending transactions from 11th of April.
When do you think the transactions will clear ?
I am only getting transactions up to 9/4 which was 3 days ago, in "My Points history", so I don't think those transactions you made on 11/4 would make it by Sunday.
 

desafinado74

Member
Joined
Sep 13, 2015
Messages
246
I just tried using Firefox, and I got to the final confirmation:

"Are you sure you want to complete the transfer of your Membership Rewards points to Singapore KrisFlyer?
Please note that points transfers are final and transferred points cannot be returned.
Please confirm your points transfer transaction:"



I am only getting transactions up to 9/4 which was 3 days ago, in "My Points history", so I don't think those transactions you made on 11/4 would make it by Sunday.
Thank you for the reply Chicken.
I managed to transfer all my AMEX MR points to Krisflyer at 715am this morning, and the pending transactions did clear as well. So all is good ! Though it is sad to see a big fat ZERO in the points tally.
 

33kft

AFF Supporter
Joined
Jun 19, 2018
Messages
509
AMEX website is cactus today. I don't need to do any transfers, I sorted out my deval plan some time ago, I just want to view my transactions but I'm getting nowhere. Best log out and let the last desperate few get their MR points out I think, good luck to all.
 

carls888

Member
Joined
Sep 14, 2010
Messages
210
All finished here. It's sad, and there are still points pending (not many just 1000 or so)...it feels like the end of an era.
 

lovetravellingoz

AFF Supporter
Joined
Jul 13, 2006
Messages
5,729
Yes have joined the 0 MR point Club now too.


First time that the wife and I have had 2 million sitting in Krisflyer. Previous high was after the only time that I have been eligible fora KF Transfer Bonus when I moved 1.5 million across and gained an extra 10% on top.
 

Kevin Chan

Intern
Joined
Jan 5, 2016
Messages
58
I did the final transfer this morning. I now have 1 point left. LOL

A few nights a ago I swept the bulk of my MR balance to Krisflyer and encounter an issue... Just say please try again later. So I talked to someone via online chat and she moved it for me. Try that if you have issues.
 
Last edited:

Aeolus

AFF Supporter
Joined
Jul 27, 2013
Messages
1,175
Am I reading correctly, ie there’s one day left to transfer tomorrow?
 

rforromeo

Junior Member
Joined
Jan 1, 2011
Messages
10
Just moved a bunch of AMEX points to Etihad Guest. The miles hard expire in 12 months rather than the expected 24 months. Aaargh...Thought about moving the remainder to Krisflyer then I realised the minimum amex points to transfer to Krisflyer is 5000, rather than 1000 for Etihad Guest.
 

SOPOOR

AFF Supporter
Joined
Jan 12, 2009
Messages
2,544
Just moved a bunch of AMEX points to Etihad Guest. The miles hard expire in 12 months rather than the expected 24 months. Aaargh...Thought about moving the remainder to Krisflyer then I realised the minimum amex points to transfer to Krisflyer is 5000, rather than 1000 for Etihad Guest.
Given their financial problems and continual cost cutting , I'I'bde concerned about their existance in the short term
 

umberloidster

Junior Member
Joined
Jan 3, 2019
Messages
17
I've got some transactions dated 11 April that are still pending. Should I expect them to clear on the 14th?
 

MathNerd

Member
Joined
Sep 2, 2018
Messages
243
Flights
My Map
I've got some transactions dated 11 April that are still pending. Should I expect them to clear on the 14th?
Depends on the merchant and if they want to process the transactions. Hard to say really, I've got some transactions pending too that I'd love to see approved and points post.
 

umberloidster

Junior Member
Joined
Jan 3, 2019
Messages
17
If they didn’t clear on Sat, don’t expect them to clear on Sunday.
Yeah, looks like it post-midnight. A shame as there's about 3k pending, and 6k in recent transactions that have cleared, with points ready to transfer.

I didn't realise it was down to the merchant to clear the payment, that's interesting to hear. Out of interest, can anyone link me to some info on how it all works from the merchant end?
 

MathNerd

Member
Joined
Sep 2, 2018
Messages
243
Flights
My Map
I didn't realise it was down to the merchant to clear the payment, that's interesting to hear. Out of interest, can anyone link me to some info on how it all works from the merchant end?
From my limited understanding of the system, the merchant is meant to take the "Merchant Copy" of the EFTPOS slips that the terminals spit out, and "reconcile" this with the electronic transaction at the end of the day/week/etc. This is to confirm the transaction did take place, at the stated time, for the stated amount, etc.
I've had transactions post at the end of the same day for some merchants, and after an entire week for others.
Therefore it must be down at the merchant level where the timeframe of transaction posting is controlled.
 

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