AMEX 17,500 points offer

[coco50]

thank you so much for all your help! it is muchly appreciated and I'll be interested in seeing how all the people who got charged this week fare.

I called again this morning and got told for the 7th time that 'Dipti' will call me back. I had her extension and that but I think she is a mystery as she is never there.

Anyway I just rang again and I spoke to Janet and simply stopped being nice in my tone of voice and said "I require you to put me through to someone who can reverse the annual fee that was charged incorrectly. This is the 9th time I have called and I have already faxed through the details before and I will not be hanging up until this is reversed." She then had me on hold for 5 minutes or so (nothing that any of the other had done) while she checked with her supervisor. She then came back and said he was checking my account, could I wait a little longer. No worries. She came back after about 2 minutes and said Mark had reversed the charge and I will see this on my account on Monday morning.

*fingers and toes crossed*

I just don't like that fact that you basically have to be a cough to get anywhere - I wouldn't want anyone talking to me with a bad tone of voice but enough is enough.

I also rang through on another call this morning to request for the 3rd time that my other account gets closed before I get an annual fee on that. This time I actually got a reference number so hopefully that will all happen as well.

Still no 10k points so now it is just waiting for that!

What amazes me is the complete lack of a consistent approach by the business. As can be seen from the various tales on this thread, there is virtually a unique approach to each cardholder. Don't they sit down and come up with a consistent approach?

JohnK - I reckon it's worth it. Really, I have only spent about 7 minutes on the phone and I have the equivalent of a SYD-MEL-SYD flight in points.

I agree with Jenelle - thanks to all who have contributed. Your stories and advice have helped in getting the situation sorted out.

 

[Febs]

Does anyone else have a "Minimum payment" listed, even if you've paid off the balance in full?

I paid mine off (in full) as soon as the new billing month flicked over, but it's still telling me the minimum payment (due later in October) is $25...

Just wanted to check that that's normal...?

Cheers,
- Febs.

 

[coco50]

Does anyone else have a "Minimum payment" listed, even if you've paid off the balance in full?

I paid mine off (in full) as soon as the new billing month flicked over, but it's still telling me the minimum payment (due later in October) is $25...

Just wanted to check that that's normal...?


Cheers,
- Febs.

I got that, although I have only had one statement. There it was: Minimum Payment $25.00

 

[Jenelle]

It went through!

Credited this morning - $195! YAYAYAYAYAYYA

Thanks to everyone here - it was only that I knew I wasn't alone that it made me keep going

Now to just wait for the 10k points.

I'll keep you all updated.

 

[BJReplay]

They are so inconsistent.

I got the $195 charge, but it took one phone call, and 2 minutes to be told it would be credited. I got the advice to pay anyway, but having seen the problems on here, didn't argue that point, but simply asked that if I saw the credit to my account online, then I wouldn't need to pay that $195, and that their credit would be treated as a partial payment (and not some weird transaction that didn't reduce my balance owing). The person I spoke to was fine, and confirmed that if I saw the $195 credit ahead of my balance due date, just to pay the remainder.

Sure enough, two days later, it was showing on my account.

So, aside from the fact it was charged incorrectly in the first place, my experience has been all good - quick phone call, simple explanation, quick refund (and I've already got the 17,500 points). Good luck to the rest!

 

[Jenelle]

That is fantastic to read - I am so happy your experience was better than mine! ... now happy points collecting! LOL

I still haven't received the 10k points - when do you think I should start calling about that?

 

[BJReplay]

I still haven't received the 10k points - when do you think I should start calling about that?

If they don't appear by your second statement date, definitely then.

 

[Dons83]

15k points, first statement.

My only transaction that month was a $7 pair of slippers, I didn't even have a minimum monthly payment due.

 

[oz_mark]

Does anyone else have a "Minimum payment" listed, even if you've paid off the balance in full?

I paid mine off (in full) as soon as the new billing month flicked over, but it's still telling me the minimum payment (due later in October) is $25...

Just wanted to check that that's normal...?

Cheers,
- Febs.

Normal in my experience for a credit card. The important thing is that your payment appears in the New Credits column, and in the recent activity page.

 

[nat000]

Did anyone take up the 17500 points offer in May 06 and then again in Aug 06 ? Did you have problems with getting the 2nd lot of 17500 points for the Aug offer ?
I haven't received my 2nd lot of points yet after 8 weeks and when I rang AMEX they said because it is the 2nd time i've got this card (qantas american express premium card) I may not be eligible for the points.

any thoughts

thanks
Natalie

 

[coyote25]

Hi Natalie,

I haven't received my 2nd lot of points yet after 8 weeks and when I rang AMEX they said because it is the 2nd time i've got this card (qantas american express premium card) I may not be eligible for the points.

While I didn't look in the terms and conditions this is usually a standard one. The only way around it is if their systems didn't do the match (I've actually systems not match exactly the same details). So unfortunately you are probably out of luck.

I believe they are doing this promotion again, you could check the T&C and see if it is listed, if not you might have some recall. Sorry

 

[Shano]

Amex 17,500 points promotion is being run again, but promo does not include waiving annual fee for first year.

This link is on todays theage.com.au site.

Credit Cards - The Qantas American Express Premium Credit Card - American Express Australia

Might still be worth a call to see if they will waive the fee per previous promotions

 

[Mal]

The points have now been raised to 20000 with no annual fee for the first year:

"The Qantas American Express Premium Card

Watch the points add up. Here's how:

- 12,500 points after your first Card spend when you apply by
30 November 2006^ and are approved
- 5,000 points after your first Card spend
- 2,500 points after your first Card spend in Australia on
selected Qantas services#"

Qantas Frequent Flyer members should be receiving an email offering the above benefits if you apply. That contains a personalised link that I'm not going to post.

 

[oz_mark]

Now I am tempted. 20,000 points, a fee waiver

 

[mileagemax]

Wow... AMEX is prepared to spend alot of money to get new customers. I should have held out.

I suggest they want to flood the Australian market with cards, and then have a better bargaining position with the merchants who balk at the higher merchant fees.

 

[wafliron]

The points have now been raised to 20000 with no annual fee for the first year:

"The Qantas American Express Premium Card

Watch the points add up. Here's how:

- 12,500 points after your first Card spend when you apply by
30 November 2006^ and are approved
- 5,000 points after your first Card spend
- 2,500 points after your first Card spend in Australia on
selected Qantas services#"

Qantas Frequent Flyer members should be receiving an email offering the above benefits if you apply. That contains a personalised link that I'm not going to post.

Eagerly waiting to receive my e-mail from QFF then... hope it's sent to all members rather than a targeted group!

 

[oz_mark]

Eagerly waiting to receive my e-mail from QFF then... hope it's sent to all members rather than a targeted group!

Aside from myself, a bronze member at work got an email as well. So, there is hope for you Note, though, you do need to be subscribed to "Other Parter Offers" to at least be in the running.

 

[kamchatsky]

Oh so sad, so many credit card offers .... Yet I cannot apply because I need to apply for home loan next year so I cannot apply for credit card anymore

Oh well I just have to wait.

 

[Shano]

...... Note, though, you do need to be subscribed to "Other Parter Offers" to at least be in the running.

I was wondering why I hadn't received this email. There also doen't appear to be any information regarding this offer (20k points) on either the QF or AMEX websites.

If I update my profile now, I wonder if I receive this offer...:-|

 

[Jenelle]

I still haven't received the first 10,000 points from the first promotion LOL