Allocation of points, status credits etc following changes to flexi-saver fares?

[BindiBratz]

I have a query for those of you with way more experience andknowledge than I.
Back in December, I booked an L bucket ticket, a flexi-saverfrom HBA-PER via Melbourne. I upgraded theMEL-PER leg late last week. The queriesI have are:-
1) I have had 20,000points deducted for the upgrade, which I understood should only be 10,000 . . .have I got my wires crossed? One of theposts I had been reading said that with that fare bucket booked prior to 18[SUP]th[/SUP]February, it will still be treated as it was when originally booked?
2) I have only hadthe points and status credits issued at the discount economy rate, not theflexi-saver rate, whereas I understood the same reasoning as above applied?
I have spoken to the help desk and she was not at allhelpful, saying I had re-issued the ticket from a voucher back in December, andalthough it was in the L bucket, it had cost them (as in Qantas) extra to do so,so there was no validity in my claim etc etc etc
Does anyone know where I stand..??? thanks for any assistance . . . . .

 

[Steady]

To confirm:

- Customers holding ticketed bookings in V or L class purchased prior to the 18 February 2015 with a departure date for on or after 18 February 2015, will receive an adjustment of Qantas Points and Status Credits up to the Flexible Economy level

- Points will track and appear on the Members Frequent Flyer statement at the new reduced levels, with a post flight adjustment of Qantas Points and/or Status Credits approx. 3-5 days later (wording on account/statement will appear as: ADJUSTED EARN-BOOKING MADE BEFORE 18FEB15)

- A credit back of upgrade points will occur where higher level points are redeemed for L & V bookings ticketed prior to 18 February 2015. The upgrade credit back will occur regardless of whether the upgrade request was made pre or post 18 February 2015

- Lounge Staff are able to ensure the correct points are charged for an upgrade for customers who have existing Domestic bookings in V or L class prior to 18th February 2015 and wish to obtain a Domestic On Departure Upgrade

As always, our friendly Frequent Flyer team are available on 131131 or email [email protected] should you have any questions or concerns.

Hope this helps to clarify.

Have a look at the "Booked under V class yesterday" thread for more on this

 

[BindiBratz]

Have a look at the "Booked under V class yesterday" thread for more on this

Ahhh . . . thanks Steady, I knew I had read a little about it somewhere, but hadn't been able to find the thread. That's quite clear on what to expect, so fingers crossed. Also shows how little the person I was speaking to knew about the situation, and she was just making it up as she went along

Thank goodness for AFF

 

[BindiBratz]

Happily, I have received my missing points and status credits, but am yet to see the credit for the upgrade points. But a prompt and positive action so far.