BindiBratz
Member
- Joined
- May 7, 2012
- Posts
- 117
I have a query for those of you with way more experience andknowledge than I.
Back in December, I booked an L bucket ticket, a flexi-saverfrom HBA-PER via Melbourne. I upgraded theMEL-PER leg late last week. The queriesI have are:-
1) I have had 20,000points deducted for the upgrade, which I understood should only be 10,000 . . .have I got my wires crossed? One of theposts I had been reading said that with that fare bucket booked prior to 18[SUP]th[/SUP]February, it will still be treated as it was when originally booked?
2) I have only hadthe points and status credits issued at the discount economy rate, not theflexi-saver rate, whereas I understood the same reasoning as above applied?
I have spoken to the help desk and she was not at allhelpful, saying I had re-issued the ticket from a voucher back in December, andalthough it was in the L bucket, it had cost them (as in Qantas) extra to do so,so there was no validity in my claim etc etc etc
Does anyone know where I stand..??? thanks for any assistance . . . . .
Back in December, I booked an L bucket ticket, a flexi-saverfrom HBA-PER via Melbourne. I upgraded theMEL-PER leg late last week. The queriesI have are:-
1) I have had 20,000points deducted for the upgrade, which I understood should only be 10,000 . . .have I got my wires crossed? One of theposts I had been reading said that with that fare bucket booked prior to 18[SUP]th[/SUP]February, it will still be treated as it was when originally booked?
2) I have only hadthe points and status credits issued at the discount economy rate, not theflexi-saver rate, whereas I understood the same reasoning as above applied?
I have spoken to the help desk and she was not at allhelpful, saying I had re-issued the ticket from a voucher back in December, andalthough it was in the L bucket, it had cost them (as in Qantas) extra to do so,so there was no validity in my claim etc etc etc
Does anyone know where I stand..??? thanks for any assistance . . . . .