ALL Accor+ Explorer Membership Discussion

[Daver6]

https://loyaltylobby.com/2025/10/19/reader-comment-accor-plus-stay-plus-free-night-at-raffles-bali-issue-and-abysmal-customer-service/?omhide=true

I wonder who might have emailed Loyalty Lobby about that issue.....

 

[oz_mark]

I wonder who might have emailed Loyalty Lobby about that issue.....

You mean they are actually real emails?

 

[Daver6]

You mean they are actually real emails?

The evidence would suggest yes

 

[Flyfrequently]

I wonder who might have emailed Loyalty Lobby about that issue.....

An Enthusiast @Daver6 ?

 

[Captain Halliday]

I wonder who might have emailed Loyalty Lobby about that issue.....

I feel sorry form the person.

Far from PERfect.

 

[elanshin]

I wonder who might have emailed Loyalty Lobby about that issue.....

I feel like some accor properties are slowly following. Raffles Singapore appeared out of nowhere and is now available.

I don't buy it is a system thing that Accor controls - highly suspect it's backend is for each hotel to control and many don't want to follow through with it (I mean who does as a business). Either that or Accor hasnt been clear with them how they're being compensated for the stay nights (which i could see being the case).

The stay night scenario shouldn't have needed any major backend system overhaul, rather the hotels to fall in line with the policy.

Either way its a huge botched mess for a very significant change that hasn't eventuated and as a customer it feels pretty cough.

 

[jase05]

I feel like some accor properties are slowly following. Raffles Singapore appeared out of nowhere and is now available.

I don't buy it is a system thing that Accor controls - highly suspect it's backend is for each hotel to control and many don't want to follow through with it (I mean who does as a business). Either that or Accor hasnt been clear with them how they're being compensated for the stay nights (which i could see being the case).

The stay night scenario shouldn't have needed any major backend system overhaul, rather the hotels to fall in line with the policy.

Either way its a huge botched mess for a very significant change that hasn't eventuated and as a customer it feels pretty cough.

Probably Accor being stingy with compensation. Properties aren’t going to give away $1000+ nights for free without being heavily compensated. One of the duty managers at Raffles Jakarta had mentioned that dialogue was ongoing between the various properties and there yet may be further “enhancements” in the coming months